Business Process Optimization Lead

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.

Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, Pune and Amsterdam, you can expect to come into the office 1-3 days a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

Assent is seeking an experienced Process Engineer to bring structure, clarity, and execution discipline to a rapidly scaling $125M SaaS organization. This role will partner cross-functionally to define, optimize, and institutionalize workflows across the enterprise. Starting with the Services organization, the team member will have the opportunity to make a significant impact as we rethink workflows in an AI driven environment. 

This individual must have previously led workflow redesign and systems implementation in a high-growth environment and bring an objective, third-party perspective to how work actually flows versus how it is assumed to flow. The successful candidate will quickly diagnose bottlenecks, eliminate inefficiencies, recommend new and rationalize existing systems, and drive measurable improvements in speed, predictability, and operating leverage. The ability for impact is immediate and significant. 

This role requires the ability to manage multiple priorities and move fluidly between initiatives, influence senior stakeholders, and implement scalable process architecture without creating unnecessary bureaucracy and elongated decision making practices. 

Please note candidates based in Ottawa or Toronto will be prioritized in alignment with our hybrid work model.

Key Requirements & Responsibilities 

Enterprise Workflow Design & Optimization

• Conduct structured diagnostic assessments of current-state workflows - starting with the Services organization and extending to other parts of Assent.
• Design future-state process maps aligned to strategic ARR growth, margin discipline, and scalability.
• Identify redundancies, friction points, and manual dependencies across systems and teams.
• Standardize core workflows (e.g.,customer onboarding and implementation, program management, data ingestion, migration practices).

Systems & Tool Rationalization

• Evaluate existing system landscape (including Salesforce/Service Cloud, ForethoughtAI, Workato, Guru, and a range of ticketing and project management add-on tools)
• Recommend simplification, integration, or replacement strategies with a focus on Agentic AI capabilities
• Partner with IT and functional leaders to implement new systems or optimize existing ones.
• Ensure system workflows align with defined process architecture (not vice versa).

Operating Model & Enabling Governance

• Support the evolution of a scalable operating model appropriate for a company at Assent’s size and scale
• Define decision rights, escalation paths, and accountability frameworks.
• Improve execution predictability, cross-functional transparency and reporting..
• Evolve KPIs to track process performance and continuous improvement.

Your Knowledge, Skills and Abilities

• 7+ years of experience in process engineering, operations transformation, or operational excellence within a SaaS environment.
• Proven track record redesigning workflows and implementing systems at scale (ideally in $50M–$300M ARR companies).
• Demonstrated ability to operate as an objective third-party advisor within an organization, diagnosing inefficiencies and challenging entrenched practices with the right appreciation and empathy..
• Experience leading cross-functional initiatives across Product, Sales, Customer Success, Services, IT  and Finance.
• Prior exposure to enterprise systems implementation (e.g., Salesforce, Service Cloud, workflow automation tools, Agentic AI solutions) 
• Trained and practiced in one or more methods for process assessment and improvement (ie - Six Sigma, Lean Management, Business Process Management, Value Stream Management)

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.  

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.