Business Process Engineering CIB

Excited to grow your career?

BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers.

Business Process Engineering is a cross-asset, multidisciplinary team within Engineering CIB whose goal is the transformation and optimization of operational processes, focusing on three main objectives: improving customer experience, increasing efficiency, and reducing operational risk.

We are seeking to incorporate a new team member into the BPE CIB Europe team, committed to participating in process transformation projects with a high impact on CIB business, productivity improvements, or initiatives that address relevant operational risks for CIB operations.

As part of these initiatives, you will have the opportunity to collaborate and interact with different areas and stakeholders across BBVA’s European branches and holding units.

About the job:

If you decide to join us, your day to day would consist in:

• Defining and executing Process Transformation Plans, with a specific focus on those affecting BBVA Europe Branch operations.

• Participating as a Process Engineer in SDA CIB projects, designing and coordinating process re-engineering proposals.

• Executing key process reengineering initiatives from an end-to-end perspective, including conceptualization and improvement proposals based on As-Is / To-Be process analysis, with a focus on process optimization and KPI definition.

About you:

• If you would like to be part of a dynamic and committed team, actively collaborating with different teams and organizational levels to achieve defined goals, we would love to meet you.

• If you are eager to learn every day, face new challenges, be a key driver of change, and actively participate in CIB process transformation projects to optimize the way we do business, this is your opportunity.

We are looking for a person...
 

• With a strategic mindset and strong conceptual thinking, capable of building ideas from scratch and defining an implementation roadmap.

• Proactive, willing to share ideas and reach agreements with different stakeholders.

• With strong communication skills, able to communicate efficiently and adapt messages to different environments, audiences, and situations.

• Able to work in a global and multidisciplinary environment, interacting with different geographies and global teams.

• Who uses feedback as a key tool to share successes, strengths, and improvement areas, and who is open to receiving feedback to continuously improve.

• Comfortable working in a diverse, collaborative team environment.

• Aligned with BBVA’s purpose and values.

Qualifications:

• More than 7 years of experience in Process Management, Process Engineering, Consulting, or Corporate & Investment Banking roles.

• Proficiency in process mapping using Business Process Management Notation (BPMN) or other industry standards (e.g., ARIS) is preferred.

• Proven experience leading process redesign initiatives within large transformation programs.

• Ability to analyze complex organizational, process, and technology environments with a holistic perspective.

• Advanced ability to prepare deliverables and presentations using Google Presentations, and Sheets.

• Experience with customer journey mapping, identification of key moments of truth, and definition of improvement action plans.

• Knowledge of strategic organizational change management.

• Experience managing initiatives from concept/intent development through implementation and realization, with a strong focus on identifying and mitigating change risks.

• Experience or strong knowledge in one or more financial services areas, such as Wholesale Banking, Global Markets, Transactional Banking, Lending, Transaction Processing, Operations or Finance, Financial Risk (e.g., Bonds / Markets)..

• Hands-on experience using AI tools to enhance business processes, including prompt engineering and building custom GPTs or Gems with platforms such as ChatGPT and Gemini/NotebookLM

• Languages:

• English and Spanish Speaker.

• French is desirable (not mandatory).

• In addition, knowledge in German or Italian will also be valued.

• Soft-skills:

• Ability to build consensus and work in a team environment.

• Ability to work in a consultative manner across multiple business areas.

• Highly organized and detail-oriented approach to personal work quality.

• Self motivation skills, ability to work independently within a team environment and be a team player.

• Strong written and verbal communication skills with experience interacting with senior executives and facilitating workshops and working groups.

• Ability to manage multiple ongoing projects.

• Strong analytical & problem solving skills.

Skills:

Empatía, Ética, Innovación, Orientación al cliente, Pensamiento proactivo