Business Process Document Manager

Job Title: Business Process Document Manager 
Location: Durham, Emperor Blvd

At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person.
 

Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office is purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects. 

Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca a great place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking ambitious action to tackle some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention. 

Introduction to Role:
Clinical Operations within the Biopharma business unit is accountable for the delivery of clinical studies.  

Process, Quality & Business Capability serve across AstraZeneca R&D (Research & Development), providing data-driven insights to inspection readiness, regulatory compliance, processes, and learning. Listening to AZ and external Voice of the Customers, aligning to AZ goals, and removing the worry about our procedures, CAPAs (Corrective and Preventive Actions), Quality Issues whilst implementing major change initiatives.  

Business Process Management & Optimisation delivers process excellence through a strong core capability partnering cross functionally to drive efficient continuous process improvements using lean methodology & data insight. Resulting in optimised clinical study processes fit for the future. 

The Business Process Document Manager is a member of the Business Process Management and Optimisation (BPMO) Document Managers team, and is responsible for control, security, accessibility, development and timely delivery of process related documents for the clinical business processes owned by BPMO.  

On “Business as Usual” (BAU) the Business Process Document Manager will support assigned business sub-processes and as such will work closely with the Business Process Owners accountable for those sub-processes in day to day maintenance of assigned area, including but not limited to authoring of documents, trainings, managing reviews and communication, applying lean methodologies and seeking for continuous improvement. 

As part of this role Business Process Document Manager will be responsible for managing process “toolkits” and the maintenance and upkeep of the toolkit platform and contents as well as all communications regarding process updates supporting their business process areas. It will include working closely with Document Management System team to ensure that the processes/standards is adhered to and provide feedback to the Quality team following issue analysis arising from the BPMO process management. 

Business Process Document Manager will work on developing and applying improvements within process documents managed by BPMO applying lean methodologies and technical features of MS Office package as well as looking for improvements for central templates owned by R&D and applied by BPMO. Role will act as a champion for process and document management excellence, and role model adherence to the business process framework. 

As the need arises, will act as a mentor for other BPMO colleagues in document management related areas. 

 As required, will work closely with IT team to facilitate the smooth operation of the document management system. 

As part of this role additional responsibility can be assigned in relation to operational maintenance and administration of BPMO used tools in process management (ticketing system for process questions, R&D repository for process toolkits).
   

Accountabilities:

• Develop and maintain process related documentation (mandatory, best practice and training) within an assigned sub-processes as per agreement with Business Process Owner 

• Maintain assigned process toolkit(s) and relevant tools (for example MS teams channels) 

• Manage process related questions in relevant process ticketing system 

• Participate and engage in process network or appropriate forums to encourage best practises 

• Participate and support improvement projects 

• Drive adherence to managing procedural documents process in daily work 

• Manage continuous improvement and change 

• Facilitate sharing of good practice and learning within function and cross functionally 

• Identify issues and risks, escalate as required through appropriate governance forums 

• Manage links with related processes 

Essential Skills/Experience:

• Bachelor’s Degree in an appropriate discipline or equivalent experience 

• Experience in document management and document management systems 

• Good knowledge of ICH GCP, understanding of clinical trials 

• Proven ability of working with multiple documents on global level (creation, revision, maintenance) up to the standards  

• Change management 

• Demonstrated skills to deliver to time, cost, and quality 

• Proven ability being an end user of a process 

• Proven ability in communication both orally and in writing on a global level 

• Proven ability in presentation skills 

• Demonstrated ability in knowledge transfer (mentoring) 

• Collaboration and problem solving skills 

• Experience in working successfully and collaboratively within own team as well as cross-functionally 

Desirable Skills/Experience:

• Experience within a pharmaceutical or clinical background 

• Experience as a process owner in clinical process management 

• Knowledge of business process management tools and lean methodologies 

• Experience of utilizing standard process improvement methodologies (e.g., Lean Six Sigma) to identify root causes of process issues and identify areas of process improvement 

• Demonstrated ability see change as an opportunity to improve performance and add value to the business 

Where can I find out more?

• Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/
• Follow AstraZeneca on Facebook https://www.facebook.com/astrazenecacareers/
• Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en
• Our US Footprint: Powering Scientific Innovation - YouTube
 

AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing [email protected].

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Date Posted

10-Mar-2026

Closing Date

17-Mar-2026Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.