Business Operations Senior Associate

Our Mission and Opportunity

Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.

Our Team

Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.

Who You Are

You are a proactive problem-solver and diligent executor who is excited to support strategic initiatives and drive meaningful outcomes across the business. You have strong analytical skills and experience building automations and workflows with AI tools. You are a clear communicator, take ownership of your work, show attention to detail, and consistently deliver high-quality results on time. You are excited to dive deep into data to develop and implement practical solutions that address challenges and opportunities across the business. You enjoy collaborating with cross-functional partners to analyze and tackle complex problems and you thrive in the pace of change at high growth tech startups.

What You’ll Do

• Execute high-impact projects: Your work will support the achievement of cross-functional initiatives that deliver against brightwheel’s strategic priorities. This could include everything from performing the core analysis for our pricing strategy, partnering directly with front-line managers to improve our sales and onboarding funnels, to market mapping to inform a new product launch.

• Build and Ship AI powered automations: You will design, build, and implement agentic AI tools and workflows that supercharge the business

• Turn data into insights: You will dive deep into data, processes, and the customer experience to identify and surface the critical insights necessary to answer key business questions and improve performance.

• Collaborate with senior management teams: You will serve as a key subject matter expert and analytical partner to leaders across the business. You will provide the data-driven “source of truth” and independent perspective needed to shape recommendations and informed decision making.

What You’ve Done

• 3+ years experience at a top management consulting firm or in a business operations/analytics role working on cross-functional projects that improved business performance

• Strong analytical and critical thinking skills: you can take large and messy data sets and turn them into data-driven insights, build strategic models, and are proficient in Excel/Google Sheets + data visualization tools

• Experience using AI tools to build and deploy automations and workflows

• Proven record of execution: you have successfully owned and delivered analytical workstreams and projects / subsets of projects, from end-to-end with high quality and minimal oversight

• Effective communicator: You can take complex data findings and distill them into clear, concise summaries that help stakeholders make decisions

• High intellectual curiosity: You have a deep desire to learn how a business scales and are eager to dive into new domains, tools, and techniques

• Adaptable and scrappy: You are comfortable with ambiguity and have experience navigating changing priorities in a startup-like environment

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to [email protected]. Thank you for helping us keep our applicant community safe.