Business Operations Planner

About the Role

MilkShake Factory Franchise is looking for an analytically minded team member to join our Business Operations and Supply Chain team.

This role helps connect planning, product availability, and financial performance across the business. Working across multiple departments and supply chains, this position supports forecasting, reporting, and operational planning that helps ensure our stores have the right products at the right time.

You’ll work closely with teams across supply chain, product, finance, and operations while gaining exposure to how planning decisions impact both production and store performance across a growing franchise system.

This is a hybrid role based in the Greater Pittsburgh Area, requiring a mix of in-office collaboration and remote work.

Who You Are

Nimble and adaptable in a fast-paced environment

Comfortable working with data and solving operational challenges

A clear communicator who can collaborate across teams

Detail-oriented and proactive

Someone who takes ownership of their work and follows through

You thrive in environments where you can learn quickly, contribute meaningfully, and help improve how things work.

What We’re Looking For

2–5 years of experience in supply chain, finance, business planning, or a related field

Strong math, analytical, and problem-solving skills

Advanced proficiency in Microsoft Excel

Interest in using AI or digital tools to improve forecasting and analysis

Excellent written and verbal communication skills

Strong attention to detail and organizational skills

Ability to work across multiple teams and priorities

Bachelor’s degree in business, supply chain, finance, or related discipline

What You’ll Do

Forecasting & Planning Support

Support day-to-day forecasting and planning activities across the business

Assist in preparing forecast models and planning scenarios

Maintain planning assumptions and update forecasts as conditions change

Track key planning KPIs including bookings, shipments, production, inventory, and delivery performance

Assist in developing operating plans that balance inventory availability, facility capacity, and delivery timelines

Cross-Functional Collaboration

Work across product, finance, operations, and procurement teams to support planning efforts

Assist with Sales & Operations Planning (S&OP) projects and planning reviews

Communicate planning updates and insights to internal stakeholders

Support strategic planning initiatives through data analysis and reporting

Supply Chain & Operational Support

Assist with day-to-day supply chain and procurement coordination

Help support planning across multiple supply chains that support our franchise system

Ensure files, orders, and databases remain accurate and up to date

Help maintain operational processes and documentation

Reporting, Systems & Process Improvement

Maintain and improve reporting tools that support planning and operational decision-making

Identify opportunities to streamline workflows through automation and improved data processes

Explore opportunities to incorporate AI and digital tools into forecasting and analysis

Develop proficiency with internal planning and reporting systems

Additional Projects

Support operational initiatives and cross-departmental projects as needed

About MilkShake Factory Franchise

MilkShake Factory is a fast-growing premium dessert brand rooted in more than a century of chocolate-making tradition. Our franchise system continues to expand nationally, bringing handcrafted chocolates, specialty desserts, and signature milkshakes to new communities.

Our corporate team works closely with franchise partners to support operations, supply chain, product innovation, and brand growth.

If you enjoy working with data, improving systems, and supporting the planning processes that help a growing brand operate smoothly, we’d love to hear from you.