Business Operations Manager - IFS Ultimo

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

The Business Operations Manager is a hybrid leadership and coordination role that supports the growth of IFS Ultimo Sri Lanka as a high-performing, cross-functional site. The role combines operational ownership across non-product development functions with direct people management for a small group of individual contributors.

This position is responsible for creating structure, alignment, and momentum across site operations while strengthening employee experience, stakeholder collaboration, and effective ways of working. It requires a highly autonomous and adaptable person who can manage ambiguity, respond to changing business needs, and take ownership of priorities that support the site’s continued growth.

The selected candidate will be part of the Ultimo Sri Lanka Leadership Team.

Key Requirement

The ideal candidate can balance people leadership with operational coordination and works with a high degree of autonomy, accountability, and self-motivation. This person should be comfortable operating in a dynamic environment, making sound decisions, and maintaining momentum when priorities shift.

The role requires someone who can:

• Lead and support a small team of individual contributors across non-product development areas.
• Coordinate operational priorities across functions and ensure site-level activities run smoothly.
• Bring structure, clarity, and follow-through to business processes and initiatives.
• Build strong relationships across stakeholders and act as a trusted coordination partner.
• Improve ways of working through practical use of AI and digital tools.
• Take initiative, anticipate needs, and follow through independently.

Job Responsibilities

Operations and Administration

• Coordinate and improve core site operations, including onboarding, tracking, reporting, vendor coordination, and administrative processes.
• Support cross-functional initiatives by managing timelines, actions, dependencies, and follow-ups.
• Prepare dashboards, reports, and operational updates for leadership.
• Identify opportunities to improve efficiency, consistency, and execution, including through AI-enabled ways of working.

People Leadership

• Act as the direct team lead for a group of individual contributors across non-product development functions.
• Provide coaching, guidance, and regular check-ins to support performance, development, and engagement.
• Foster accountability, collaboration, and a shared sense of purpose across a diverse team.

Stakeholder Management and Business Partnering

• Partner with internal stakeholders across functions to align priorities and support smooth site execution.
• Support internal communication, employee experience, and site-wide initiatives that strengthen culture and collaboration.
• Act as a trusted business partner by anticipating risks, clarifying ownership, and enabling timely decisions.

Required experience and knowledge

• Proven experience in business operations, coordination, administration, people operations, or a similar cross-functional role.
• Experience leading, coaching, or mentoring team members.
• Experience working across support functions such as Finance, IT, Marketing, HR, Academy, or similar areas.
• Demonstrated ability to coordinate initiatives, manage multiple priorities, and drive follow-through in a growing organization.
• Strong stakeholder management skills and the ability to work effectively across teams and functions.
• Business fluency in English.

Preferred education & competencies

• Bachelor’s degree in Business Administration, Human Resource Management, Operations, Communications, or a related field.
• Strong sense of ownership, professionalism, and discretion.
• Highly autonomous and adaptable, with the ability to manage ambiguity, respond to changing needs, and maintain momentum across priorities.
• Strong organizational, interpersonal, and communication skills 

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.