Business Operations Lead

About Polymarket

Polymarket is the world’s largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized “house,” Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.

We're growing fast – both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.

Why This Role Exists

Polymarket is scaling from 110 to 230+ people in 2026. The company needs someone who owns the operating rhythm — planning cycles, cross-functional coordination, internal reporting — so that the VP of Ops can focus on strategic decisions rather than process management. This person is the operational backbone of the company: they make sure every org knows what they're building, why, and how it connects to the company's north star.

What You'll Own

• Planning cycles: Design and run quarterly and annual planning (OKRs, headcount, budget). You ran the 2026 planning process we just finished — now imagine owning that end-to-end, every quarter.

• Internal analytics & reporting: Build the internal dashboards and reports that give leadership visibility into what's working and what's not. Partner with Data and Finance to create a single source of truth.

• Cross-functional coordination: When Engineering, Marketing, and Markets need to align on a launch or initiative, you're the one making sure timelines, dependencies, and handoffs are clear.

• Strategic projects: Lead high-impact projects that don't have a natural home — M&A integration, vendor evaluations, org design work, process improvements.

• Office management oversight: Office Manager reports to you. You ensure the physical environment runs smoothly without it consuming your bandwidth.

What You're NOT

You're not an executive assistant. You're not doing calendar management or travel booking. You're a strategic operator who happens to be very good at execution.

What Great Looks Like

• Within 30 days: You've mapped every recurring process in the company, identified the top 5 that are broken, and have a fix plan for each.

• Within 60 days: You've built the Q2 planning process from scratch, run it, and every org leader says it was the best planning cycle they've experienced.

• Within 90 days: Leadership has a weekly dashboard they actually read. Cross-functional launches have a repeatable playbook. Jacob has 5+ hours/week back.

Who You Are

• 4–7 years in strategy, consulting, ops, or chief of staff roles at a high-growth startup or top-tier firm (McKinsey, Bain, BCG, or equivalent startup experience)

• You've run planning cycles before and have opinions about what makes them good vs. performative

• Exceptional written communication — you can write a one-pager that a CEO would read and act on

• You're comfortable with ambiguity and can structure problems without being told how

• You've used modern tools (Notion, Linear, Ashby, spreadsheets) and can build systems, not just use them

• Prediction markets, crypto, or fintech experience is a plus but not required