Business Operations Associate

About the Role: 
A highly organized, proactive, and detail-driven Business Operations & Growth Associate is needed to support the operational backbone, relationship management, and business development workflows of a hospitality-focused design and creative studio.
This role focuses on keeping relationships warm, follow-ups consistent, systems organized, and opportunities visible so nothing falls through the cracks.
Beyond task execution, the associate is expected to take initiative, suggest ideas, and translate high-level direction into clear actions, templates, and workflows. This role is ideal for someone who thrives in early-stage environments where systems are still evolving and who enjoys bringing structure, follow-through, and operational clarity.

Key Responsibilities: 
Business Development, Outreach & Relationship Management
• Track professional connections including where they were met, context, and next touchpoints.
• Draft and schedule thoughtful follow-up messages after meetings, conferences, and introductions using the principal’s voice.
• Manage light LinkedIn outreach and follow-ups with approved messaging.
• Classify relationships (warm, cold, dormant) and track next actions.
• Maintain outreach logs and follow-up schedules to ensure opportunities are nurtured.
• Suggest outreach approaches and follow-up systems to improve relationship development.



CRM & Pipeline Management
• Build and maintain CRM systems such as Dubsado or HubSpot.
• Track contact details, outreach history, last interactions, and next touchpoints.
• Keep CRM data clean, organized, and easy to reference.
• Provide simple visibility reports on relationship pipelines and follow-ups.
• Recommend improvements to CRM structure or tracking workflows.



Studio Operations & Administrative Support
• Support proposal preparation with formatting, timelines, and document organization.
• Track invoices, deposits, and balances for internal visibility.
• Monitor procurement status including orders, shipments, and delays.
• Organize vendor quotes, approvals, and project documentation.
• Maintain structured folders, trackers, and operational records.
• Assist with new employee account setup when needed.
• Create templates and systems that streamline recurring tasks.


Marketing Support (Execution-Focused)
• Repurpose content created by the principal into usable formats.
• Prepare and schedule approved content for posting.
• Organize captions, images, hashtags, and assets in a centralized system.
• Maintain a clean archive of reusable marketing materials.

Qualifications & Ideal Traits: 
• Background in business operations, outreach coordination, studio management, or administrative support.
• Experience managing CRM systems and relationship tracking.
• Strong written communication skills for professional outreach.
• Highly organized, systems-oriented, and detail-focused.
• Comfortable executing in another person’s voice and direction.
• Proactive, reliable, and able to translate instructions into clear execution plans.
• Experience with spreadsheets, trackers, and document organization tools.
• Familiarity with Canva or basic content handling is a plus.

Working Environment: 
• Fully remote role working closely with the studio principal.
• Flexible, creative environment with evolving systems and workflows.
• High autonomy with strong expectations for ownership and follow-through. 
• Opportunity to help build internal systems and operational processes.