Business Operations Analyst

Business Operations Analyst

Description -

Job Summary
• This role is responsible for managing supply chain processes for a regional or global business unit while applying discretion and judgement. The role maintains current business processes and performance metrics by collaborating with regional and global business unit planning teams, and identifies opportunities to streamline and optimize operational processes. The role supports priority projects and communicates requirements to the regional and global business unit planning teams.

Key Responsibilities

• Support daily and weekly capacity planning, forecasting etc. from ODMs to freight forwarders by applying analytical methods to balance demand, capacity, and transit constraints.
• Execute end‑to‑end track‑and‑trace monitoring of shipments using structured data review and exception management to identify risks, deviations, and improvement opportunities.
• Serve as the first point of contact for customer, carrier, and stakeholder inquiries related to Inbound Air operations, including IDS commercial and consumer customers, and ELF Program ensuring engineered, timely, and accurate delivery outcomes
• Manage customer escalations for consumer accounts by performing root‑cause analysis, defining corrective actions, and driving closure in a structured and professional manner.
• Conduct carrier management activities, including performance measurement, KPI tracking, trend analysis, and continuous improvement initiatives to strengthen carrier reliability and service levels.
• Collaborate cross‑functionally with planning, operations, customer service, and transportation teams to standardize processes, reduce variability, and improve end‑to‑end supply chain efficiency.
• Support logistics operations improvement efforts by contributing to process documentation, workflow optimization, and data‑based decision making.
• Identify opportunities to optimize transportation flows, reduce lead times, improve cost efficiency, and enhance service performance through engineering and analytical insights.

• Strong analytical mindset with the ability to interpret capacity data, shipment performance metrics, and operational constraints.
• Experience applying process improvement methodologies (e.g., Lean, Six Sigma, or continuous improvement frameworks) in logistics or supply chain environments.
• Comfortable working with complex systems, multiple stakeholders, and time‑critical operations.

Education & Experience Recommended
• Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in supply chain, operations, or a related field or an advanced degree with little or no work experience.

Preferred Certifications
• Project Management Professional (PMP) Certification
• Certified Professional In Supply Management (Standards Organizations)

Knowledge & Skills
• Continuous Improvement Process
• Data Analysis
• Enterprise Resource Planning
• Finance
• Inventory Control
• Inventory Management
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Material Requirements Planning
• Materials Management
• Process Improvement
• Procurement
• Production Planning
• Purchasing
• SAP Applications
• Supply Chain
• Supply Chain Analysis
• Supply Chain Management
• Supply Chain Planning
• Warehousing

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity
• Responds to routine issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Supply Chain & Operations

Schedule -

Full time

Shift -

First Shift (Mexico)

Travel -

No

Relocation -

NoEqual Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"