Business Operations Analyst - Day Shift, Remote (PH)

About RocketAMS

RocketAMS is a fully remote Amazon eCommerce agency based in Australia, founded by ex-Amazon Australia employees with over $100 million in collective sales experience. We partner with brands across the APAC region to drive growth on Amazon through data-led strategy and operational excellence. We’re scaling fast and building a team of sharp, resourceful operators who want to grow with us.

About the Role

We’re looking for a Business Operations Analyst who can take ownership of the work that sits between strategy and execution. You’ll support the founder directly, producing pitch decks, contracts, onboarding materials, and operational workflows that keep the sales engine running. But this isn’t an admin role. The right person thinks critically, builds systems from scratch, and treats every output like it has their name on it.

You’ll be expected to figure things out. If a process doesn’t exist, you build one. If a document template needs improving, you improve it. If an AI tool can make a repeatable task faster and more reliable, you set that up and own the quality of what it produces.

We’re not looking for someone who just follows instructions well. We want someone who understands why the instructions exist and can make them better.

What You’ll Do

• Pitch deck production — Build client-facing pitch decks in Google Slides using standardised templates. Adapt content per client, ensure brand consistency (co-branded headers, correct logos, accurate data), and deliver decks that are presentation-ready without revision.
• Contract and agreement generation — Produce managed service agreements based on negotiated commercial terms. Own the accuracy of every clause, dollar figure, and defined term. Build and improve the workflows that make this process faster and more consistent over time.
• Client onboarding materials — Prepare onboarding packs for new clients following established templates, ensuring completeness and accuracy before handoff to Brand Managers.
• Founder and sales support — Manage bookings, source quotes, coordinate logistics, and support the broader sales pipeline. Anticipate needs rather than wait for instructions.
• Workflow and process design — Create SOPs, templates, and AI-assisted workflows that systematise recurring tasks. The goal is fewer errors, faster turnaround, and less manual effort across the board.

What You’ll Bring

• Sharp critical thinking — You can look at a task, a document, or a process and see what’s wrong, what’s missing, and what could be better. You think in systems, not just steps.
• Exceptional attention to detail — You catch the errors other people miss. Typos, inconsistent formatting, wrong numbers, mismatched logos. Your default is to double-check, not to assume.
• Google Workspace proficiency — You’re comfortable working across Google Slides, Sheets, Docs, and Gmail daily. You can build a clean slide deck and navigate a spreadsheet without hand-holding.
• AI tool proficiency — You use AI tools (ChatGPT, Claude, or similar) as part of how you work, not as a novelty. You know how to write clear prompts, critically review AI output, and build repeatable workflows that produce consistent results.
• Written communication skills — Your written English is clear, professional, and error-free. You can draft correspondence, format documents, and proofread contracts without introducing mistakes.
• Self-direction — You manage your own workload, track deadlines, flag blockers early, and keep things moving without being chased.

• No Amazon experience required. We provide comprehensive training on the Amazon ecosystem and our internal tools and systems.

What We Offer

• Hands-on mentorship from our founder and senior team. You’ll learn how a high-growth agency operates from the inside.
• A role with real ownership. Strong performers here don’t stay in the same seat for long.
• Fully remote work on Australian business hours (10 AM Sydney start).

Requirements:
• Experience creating presentations or pitch decks
• Experience supporting operations, sales, or admin workflows
• Experience using Google Workspace (Slides, Sheets, Docs, Gmail)
• Experience using AI tools (ChatGPT, Claude, or similar) for work tasks
• Strong critical thinking — able to spot issues and improve processes
• High attention to detail — checks work carefully and avoids errors
• Good written English — clear, simple, and professional
• Able to work independently and manage deadlines

Benefits:
• Paid Time Off

• Work From Home
• Training & Development
• Private Health Insurance After 12 Months
• Day Shift - 7am to 4pm PH Time