Business Operations Analyst

Overview of 66degrees

66degrees is an end-to-end AI transformation partner that guides enterprises from complex business challenges to clear, quantifiable outcomes. Our company is the culmination of several successful firms, each a leader in its own right in cloud, artificial intelligence, and data. This convergence of talent and expertise is how we help businesses reach their own "inflection point," where chaotic data becomes a strategic asset, complexity becomes clarity, and AI becomes an engine for growth. Our ultimate vision is to be the catalyst for a future where every business operates as an intelligent enterprise, with autonomous systems unlocking human potential.

At 66degrees, we believe in thriving through challenges and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way.

Overview of Role

66degrees is seeking a driven and self-motivated Business Operations Analyst to join our Operations team. In this role, you will be instrumental in supporting various business functions through insightful reporting, streamlining critical business processes, and managing key administrative tasks within our Professional Services Automation (PSA) tool.

The ideal candidate possesses exceptional attention to detail, strong communication skills, and a high degree of adaptability in a fast-paced environment.

Responsibilities

1. Project & System Administration (Certinia/Salesforce)

• PSA Maintenance: Execute daily updates within Certinia (FinancialForce) PSA, ensuring new projects are configured correctly and project metadata remains current.

• Timecard Coordination: Own the weekly timecard submission cycle. Proactively follow up with team members to ensure 100% accuracy and compliance with deadlines.

• Approvals Management: Audit and process timecard approvals, verifying alignment with project budgets and specific contract guidelines.

• Resource Scheduling: Assist in updating the Project Planner and resource schedules to maintain real-time visibility into team bandwidth.

2. Reporting & Data Integrity

• Performance Metrics: Generate and distribute weekly reports on Utilization and Project Status for the delivery leadership team.

• Billing Support: Facilitate the "Billing Event" process by aggregating necessary data to ensure the Accounting team can issue accurate, timely invoices.

• Data Hygiene: Conduct regular audits of the PSA system to identify and resolve missing information, expired dates, or unassigned tasks.

3. Team Coordination & Strategy

• Internal Support: Serve as the primary point of contact for the Professional Services team regarding Certinia "how-to" queries and operational deadlines.

• Strategic Insight: Leverage data analysis to influence leadership decisions and improve operational efficiency across the organization.

Qualifications

• Bachelor’s degree in Business, Finance, or a related field, providing a strong foundation for understanding corporate workflows.

• 1–2 years of corporate experience in operations or data analysis, demonstrating a track record of reliability and process management.

• Functional knowledge of the Salesforce platform (navigation, reporting, dashboards) is highly encouraged for effective system management.

• Familiarity with Certinia (FinancialForce) PSA is strongly preferred to accelerate onboarding in project and resource tracking.

• A meticulous eye for data accuracy is required to ensure precise billing, timecard validation, and error-free reporting.

• Assertive yet professional communication skills are essential for coordinating approvals and following up on strict deadlines.

• Must be fully available to work European business hours to support real-time operations and global stakeholder needs.

66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.