Business Office Supervisor - Health Services

LITTLE RIVER BAND OF OTTAWA INDIANS

POSITION VACANCY ANNOUNCEMENT

Position: Business Office Supervisor - Health Services - Manistee

Indian Preference applies in accordance with Ordinance #15-600-02

Pay Grade: E3       Status: Exempt      Background Check: Extensive

Hiring Range: $41,839.63 - $55,483.01 - $66,581.26 – Commensurate with Verified Qualifications.

Summary: Under the direction of the Health Services Director and in collaboration with the medical team, this position is responsible for overseeing the business office staff and the revenue cycle within LRBOI’s two Tribal health clinics.   The Business Office Supervisor will be responsible for developing and implementing a revenue generation system to ensure services are accurate and promptly reimbursed.  The Business Office Supervisor will provide leadership to improve efficiency, reduce claim holds, and support medical providers in their administrative functions.

Employment Qualifications:

Associate’s degree in business or healthcare administration/management; and

Five (5) or more years of revenue cycle management experience in a clinic or family practice with some supervisory level experience; and

Working knowledge of sensitivity communication practices and interview techniques in order to speak with and for the patient; and.

Technical skills of an intermediate to proficient user of MS Office software, computers, and office equipment; and

Strong background experience with medical terminology, medical coding/billing and credentialling with third party payors; and

Excellent time management skills, strong skills in planning, and prioritizing/organizing work in a sometimes fast-paced clinic environment.

Duties and Responsibilities

Ensure confidentiality of protected health information and maintain HIPAA standards when communicating with insurance companies, patients, and/or their representatives both verbally and / or in writing.

Supervise projects / tasks related to the financial goals and overall objectives as assigned.

Support health department planning by providing timely operational information and analysis.

Develop, update and maintain health services fee schedules.

Develop, update and implement policies and procedures for the business office with emphasis on efficient processes, compliance and accountability.

Ensure chart and encounter coding completion for efficient and timely billing.

Ensure completion of direct charge posting, billing and develop and implement account receivable posting processes.

Resolve complex billing, software, clearinghouse and payer issues utilizing appropriate judgement and professionalism.

Assist with month-end and annual closing activities.

Manage credential processes by ensuring appropriate payer credentialing and re-credentialing for practice providers are complete to secure accurate payment for services. Communicate with practice providers to obtain and clarify additional supportive document requested by the payer.

Ensure that billing and coding audits are completed on a regular basis and findings are provided to the Health Services Director and reviewed with providers.

Assist in quality improvement activities as assigned.

Positively represent the health department while interacting with payers, patients, providers, colleagues, Federal and State agencies and other related partners.

Remain up to date and knowledgeable of Tribal, State and Federal legislative changes impacting the business office.

All other position/department related duties as assigned by the Health Services Director.

Other Skills and Abilities

During the course of employment, the employee will consistently utilize and demonstrate strong verbal and written communication skills, strong organizational skills, strong interpersonal and teamwork skills, a heightened attention to detail and accuracy, the ability to work cooperatively with other departments, and a commitment to confidentiality. Knowledge of and the ability to maintain strict confidentiality of medical and administrative records adhering to the standards for health record keeping under HIPAA and Privacy Act requirements.

Supervisory Responsibilities

Direct supervision of billing and coding staff; responsible for interviewing, hiring, training, rewarding, and discipling of subordinates, in addition to planning, assigning, and directing work; encourages on-going development of staff.

Physical Demands

Sitting for long periods of time, frequent walking, and occasional reaching, bending, kneeling, or stretching is to be expected. The nature of the work also involves manual dexterity to operate office equipment and while keyboarding. An employee will need normal or corrected to normal range of sight and hearing and will carry work-related materials up to twenty-five (25) pounds.

Working Environment

Work is performed in a climate-controlled office environment. The employee’s work schedule may periodically need to be flexible and adjusted according to business need. The employee must be able to effectively handle stressful and compromising situations while remaining focused and professional, as well as be able to deal with difficult people without losing perspective. Occasional overnight or local travel will be necessary to attend meetings or trainings.

How to Apply

Submit your application, cover letter, resume, and supporting documents (including Tribal ID front/back if applicable) electronically at:
👉 www.lrboi-nsn.gov

Questions? Contact:
LRBOI HR Department
2608 Government Center Dr., Manistee, MI 49660
📞 Phone: 231.723.8288

Conditions of Employment

All offers are contingent upon successful completion of the hiring process, including interviews, skills testing, reference checks, drug screening, background investigation, and a 90-day introductory period.

Dear Applicant:

Boozhoo (Hello), Miigwech (Thank You) for your interest in job opportunities with the LRBOI. We look forward to reviewing your application and qualifications. Please take a few moments to carefully read through the following instructions and notices. If you have any questions or concerns, please do not hesitate to contact the Human Resources Department at 231-723-8288

Notice of Indian Preference in Employment:

In accordance with the Little River Band of Ottawa Indians' Ordinance #15-600-02, the Tribe applies Indian Preference in hiring activities. When claiming Indian Preference, an applicant must identify oneself in the proper category on the application and provide the documentation noted below. Following is the order in which preference is applied during the hiring process, as well as the customary documentation used to verify.

Tribal Members of the Little River Band of Ottawa Indians – Tribal identification card.

Members of Federally Recognized Indian Tribes – Tribal identification card.

Tribal Spouse/Parent of a Little River Band of Ottawa Indians Tribal Member – Current and valid marriage license and a copy of spouse’s tribal identification card, or Tribal Parent – Same documentation required for tribal spouse.

Tribal Descendant (1st generation, biological parent must be a Little River Band of Ottawa Indians Tribal Member) – Birth certificate and a copy of parent’s tribal identification card.

Non-preference – If not claiming Indian Preference, or if not applicable, please continue onto the application.

Posted: 02/12/2026                                                                                             Open Until Filled