Business Office Associate (Floating)

Position Summary
The Business Office Associate (Floating) provides front-end and/or back-end revenue
cycle support across multiple departments or clinic locations as needed. This role ensures
accurate patient registration, insurance verification, charge capture review and entry,
assists in revenue cycle flow, and provides financial counseling while maintaining
excellent customer service. The associate must be adaptable, detail-oriented, and able to
quickly learn workflows in different healthcare settings. 72-80 Hours Biweekly

Key Responsibilities
Registration (Patient access) & Financial Services

 Perform patient registration and demographic verification

Verify insurance eligibility and benefits

 Collect copays, deductibles, and outstanding balances

Obtain required authorizations and referrals

Schedule and confirm patient appointments

Provide financial counseling and payment plan options

Maintain HIPAA compliance and patient confidentiality

Back Office / Revenue Cycle Support

 Post charges and/or payments as assigned

Assist with claim edits and basic billing follow-up

Review accounts for accuracy and completeness

Support denial work queues when needed

Process medical record requests and forms

Maintain worklists and productivity standards

Floating Duties

Provide coverage at multiple areas (financial services & registration) locations

Cross-train in various business office functions

Adapt quickly to different EMR/PMS workflows

Support staffing shortages, PTO coverage, or high-volume areas

Customer Service

Greet patients and visitors professionally

Resolve patient concerns or escalate appropriately

Communicate clearly with clinical staff and providers

Maintain a positive patient experience across all sites

Required Qualification

 High school diploma or GED

1–3 years of healthcare front office, billing, or revenue cycle experience

Knowledge of insurance types (Medicare, Medicaid, Commercial)

 Basic understanding of medical terminology

Proficiency with EMR/PMS systems (e.g., eClinicalWorks, Expanse, RevSpring)

Strong data entry and cash handling accuracy

Preferred Qualifications

Associate degree in Healthcare Administration or related field

Experience in multi-site or floating roles

Knowledge of prior authorizations and referrals

Core Competencies

Adaptability and flexibility

Attention to detail

Customer service excellence

Time management and multitasking

Problem-solving skills

Team collaboration

Professional communication

Physical & Work Requirements

Prolonged sitting and computer use

Occasional standing/walking at front desk

Ability to travel between sites

May handle cash drawer responsibilities

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.