Business Manager - Support Services

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Business Manager, Support Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Business Manager provides operational and administrative management to the department of Support Services. This role is key to performance and process improvement initiatives and leads the implementation of best practices in Support Services Operations.

Responsibilities:

Process Improvement/Best Practice:

• Monitors outcomes, tracks trends, and develops improvement plans for Support Services.
• Contributes and facilitates the strategic planning and the creation of detailed work plans to achieve patient experience, patient throughput goals and other strategic initiatives.
• Supports management with the tools and methods to use and act-on related to scope of influence.
• Develops systems to share and recognize best practices across the organization to sustain or improve current levels of operational service

Change Management:

• Uses ongoing processes and performance improvement to identify opportunities and executes plans in a timely fashion.

Labor Management:

• Ensures that staff are scheduled to meet the volume and needs of the organization.
• Monitors the Support Services labor via Kronos and daily reports to ensure that staffing is appropriate (PTO, overtime, regular hours).
• Tracks trends and identifies opportunities for improvement with attendance

Analytics:

• Uses data driven methods to assess department performance and is well versed at using the available technology to achieve the goals of the department and organization.
• Develops and disseminates operational dashboards

Budget:

• Supports the development of budgets and cost benefit analyses for operational changes to improve the fiscal performance of the department.

Creative Leadership:

• Translates organizational vision into a departmental vision that engages team members in contributing to and achieving that vision.

Coaching and Development:

• Provides feedback to improve departmental performance and engagement.
• Participates in the onboarding of new staff

Required:

• Bachelor’s degree
• 5-7 years of leadership experience
• Planning or process improvement experience, preferably in a hospital setting
• Experience facilitating change initiatives across various levels of an organization
• Facilitation/presentation skills
• Proven software competencies (Outlook, Excel, Power Point, Timekeeping)

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.