Business Manager- Financial Services

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on...

We Put People First.. It's all about you

We're looking for an experienced commercial all-rounder to Partner with our Executive Director for Financial Services. This is a new role that will drive operational excellence across our consumer financial services portfolio. You will be a strategic thinker who balances big-picture goals with tactical delivery, ensuring high standards of integrity and accountability in risk and governance. Adaptable and detail-oriented, you thrive in fast-paced environments, building strong, inclusive relationships to turn strategic plans into measurable progress.

We deliver progress. What you’ll do and how you will make an impact.

As our Business Manager, you will drive operational excellence and ensure strategic initiatives are translated into actionable results. You will maintain oversight of risk, compliance, and performance metrics across the department.

Your responsibilities will include:

• Leading cross-functional initiatives from inception to completion, ensuring they meet strategic objectives on schedule.
• Analysing complex datasets to identify operational trends and proposing data-driven solutions to improve efficiency.
• Monitoring departmental KPIs to ensure the Financial Services team achieves its annual goals.
• Drafting high-quality presentations and reports for Governance Committees, the Executive Team, and the Board.
• Tracking and resolving action items from key leadership meetings with relevant stakeholders.
• Supporting the development and alignment of annual and quarterly OKRs for the Financial Services team.
• Overseeing the Financial Services Risk Management program, ensuring robust controls and swift remedial actions.
• Leading research into market trends and potential new Financial Services products to support future growth.

We work together. Your team and the people you will work with...

You will report directly to the Executive Director - Financial Services within the Commercial Growth function. You will act as a strategic partner to leadership, working inclusively across cross-functional teams to foster a collaborative environment. Your role is central to ensuring that the Financial Services department remains aligned with UW’s broader commercial ambitions while maintaining robust operational oversight.

To be successful in this role, you will need:

• Proven experience in business management, operations, or high-level project management within the Financial Services sector.
• Strong analytical skills with a demonstrated ability to translate raw data into actionable business insights.
• Extensive knowledge of risk management frameworks and maintaining regulatory compliance.
• Exceptional communication skills, specifically a track record of creating compelling content and presentations for executive-level audiences.
• Experience facilitating OKR planning and monitoring performance against strategic targets.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

• An industry benchmarked salary. We’ll share it during your first conversation.
• Annual discretionary performance based, annual bonus scheme.
• Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
• Holiday trading
• Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
• A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
• Save as You Earn scheme.
• Family-friendly policies, designed to help you and your family thrive.
• Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and Our wellbeing app.
• Electric Car salary sacrifice scheme through Tusker
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning, coaching and new experiences

Apply here!

You’ve got this far... Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Claire Fennell will be your point of contact throughout the recruitment process.

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.