Business Manager, Client Experience

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

WPP is seeking a highly organized and proactive Business Manager, Client Experience to serve as the primary operational interface between our Global Client Leads (GCLs) and the Chief Client Officer (CCO). This critical role is essential for providing day-to-day operational support to our Client Growth team, ensuring seamless execution of high-value client programs and strategic initiatives.

The Business Manager, Client Experience will play a pivotal role in maintaining the momentum of our client relationships and growth strategies. By expertly managing administrative and coordination tasks, this position directly enables our senior leaders to focus on revenue-generating activities. Located in our New York City office, where our EVP, team, and many key client interactions occur, this role ensures faster turnaround times, better alignment with leadership priorities, and smoother execution of time-sensitive projects.

Key Responsibilities:

• Serve as the primary operational liaison between Global Client Leads (GCLs) and the Chief Client Officer (CCO).

• Provide comprehensive day-to-day operational and administrative support to the Client Growth team.

• Gather, analyze, and report client data, packaging insights for presentation to the Executive Committee (ExCo).

• Coordinate and manage logistics for leadership meetings, ensuring efficient scheduling and preparation.

• Oversee and manage the logistics for client events, from planning to execution.

• Monitor and track the progress of high-value client programs, ensuring they remain on schedule and aligned with objectives.

• Facilitate communication and information flow between various stakeholders to ensure alignment on client strategies.

• Proactively identify and address operational bottlenecks to improve efficiency within the Client Growth team.

Required Qualifications:

• 10+ years of experience in a business operations, client support, project coordination, or executive support role, preferably within a fast-paced corporate environment.

• Proven ability to manage multiple priorities, projects, and deadlines effectively.

• Exceptional organizational and time management skills with a keen eye for detail.

• Strong analytical skills with the ability to gather, interpret, and present data clearly.

• Excellent written and verbal communication skills, capable of interacting professionally with senior leadership and external clients.

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and experience with CRM systems (e.g., Salesforce) or project management tools.

• Ability to work independently and as part of a team in a dynamic environment.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://mybenefits.wpp.com/public/welcome for more details.

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$75,000—$180,000 USD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.