Business IT/ServiceNow & Systems Integration Specialist

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

Are you a ServiceNow expert who loves solving puzzles and making a real impact? We're looking for a specialist to own, customize, and integrate our core ServiceNow platform. You will be the central point for building solutions that drive productivity for our global teams, collaborating with internal stakeholders and third-party vendors to connect our entire SaaS ecosystem. This is a high-autonomy, high-impact role reporting to our IT Manager in New York City.

What You'll Do:

• Own the ServiceNow Platform: You will be the go-to expert. You'll configure workflows, write vanilla JavaScript (server-side and script includes), and build powerful automations that make our business run smoother.

• Architect & Execute Integrations: You'll connect ServiceNow to our other business-critical applications, building and troubleshooting integrations using REST APIs and the Integration Hub.

• Manage the Full Project Lifecycle: You won't just code. You'll run your own projects, from stakeholder meetings and requirements gathering to documentation, UAT, and rollout.

• Be the Top-Tier Troubleshooter: When complex technical or performance issues arise on the platform, you'll be the one to diagnose and solve them.

What You Bring:

• Deep, hands-on experience as a ServiceNow Developer or Administrator, with a strong portfolio of implementations and customizations

• Expert-level proficiency in vanilla JavaScript (not just frameworks) for scripting within the ServiceNow environment

• Proven experience with API integrations (REST, SOAP, OAuth) and a solid understanding of how to connect disparate SaaS systems

• Strong project management and documentation skills; you know how to run a meeting, create a clear project plan, and communicate with stakeholders

• A true "tech enthusiast" mindset with a passion for continuous learning

• Competent knowledge of version control systems like Git.

• A technical degree is a plus, but your hands-on experience is what matters most.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.

• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.

• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.

• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.

• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.

• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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