Business IT Integrations Specialist

About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at Impact.com:

The Business IT Integrations Specialist will oversee the integrations of new and existing applications. You will work closely with internal stakeholders and third party vendors. The role reports to the IT Manager located in New York City.

What You'll Do:

• Work closely with the IT Team to come up with solutions to drive productivity for internal stakeholders

• Ensure IT general controls are in place for new and existing SaaS applications

• Occasionally, you will handle new user access, assist with issues, user permissions, and user terminations

• Perform IT integrations with the use of an API, service account, etc

• Conduct SaaS audits to ensure company resources are optimally being utilized

• Troubleshoot and resolve SaaS issues

• Conduct research to understand, explain and resolve technology issues

• Use help desk tracking software to present recommendations and improvements for user systems

• Keep up to date on the latest feature releases and implements these new functionality to the company

What You Bring:

• 5+ years of end-user support experience

• 3+ years of dedicated application support experience

• Experience with IT integrations such as SSO, API, 3rd party app integrations

• Experience with SaaS migrations

• Experience supporting tools such as Google Workspace, Slack, Atlassian, Zoom and other applications

• Ability to support predominantly a Mac based environment

• Ability to work independently and think creatively

• Experience with creating technical documentation and introducing new features to the company

• Understand information security principles and industry best practices

The X-Factor:

Beyond the basics, we're looking for a true "IT enthusiast." This is what separates a good candidate from a great one. We want someone who:

• Thinks Like an Engineer: Programming or Scripting experience (preferably Python) and a passion for automating processes, not just managing them through a UI

• Is a Creative Problem-Solver: Shows a history of proactively improving systems and finding creative solutions, rather than just closing support tickets

• Demonstrates a Passion for Learning: Has a clear track record of self-study, personal projects, or an upward career trajectory that shows a genuine passion for technology beyond just certifications

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.

• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.

• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.

• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.

• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.

• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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