Business Intelligence Lead

About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

We are looking for a visionary leader to design, develop, and deliver strategic data-centric insights by leveraging next-generation analytics and BI technologies. This is not a traditional reporting role—we seek someone who is data-centric, insight-driven, and eager to drive meaningful impact through innovative, scalable solutions.

This role is perfect for someone who wants to enable innovation and growth, is passionate about data storytelling, and brings a future-forward mindset, particularly around AI-driven BI and conversational intelligence.

Responsibilities:
• Become an expert on internal and external data trends relevant to Netomi’s business and product ecosystem.

• Design and maintain BI dashboards and tools that enable teams to independently track and understand business metrics.

• Conduct deep-dive analysis into chatbot performance, user interactions, and conversational flows to identify key optimization opportunities.

• Collaborate with product, engineering, and customer success teams to translate conversational analytics into actionable insights.

• Integrate and analyze data from conversational platforms (e.g., chatbot logs, NLU/NLP systems) to improve intent accuracy, resolution rates, and customer satisfaction.

• Leverage Generative BI tools to create dynamic, automated reports and data narratives that respond to natural language queries.

• Partner with enterprise architects to ensure solutions align with broader data architecture and governance principles.

• Drive automation of recurring reporting tasks and streamline data workflows using scripting and scheduling tools.

• Monitor AI-driven systems for accuracy, bias, and explainability in outputs—ensuring business users trust the insights provided.

Requirements:
• 7+ years of experience designing and developing BI and analytics solutions, including leadership responsibilities.

• Experience with generative BI platforms (e.g., ThoughtSpot, Tableau Pulse, Microsoft Copilot in Power BI) and natural language query systems.

• Proven expertise in chatbot analytics, conversational flow optimization, and voice-of-customer data interpretation.

• Hands-on experience with SQL, scripting languages (Python or R), and data visualization tools (Quicksight, PowerBI, Tableau, Qlik).

• Solid understanding of data modeling, ETL processes, and data architecture best practices.

• Ability to translate complex data into clear business recommendations using interactive dashboards and storytelling techniques.

• Strong stakeholder management and communication skills, with the ability to present insights to both technical and non-technical audiences.

• Experience leading small, agile teams and working cross-functionally in a fast-paced environment.

Nice to Have:
• Familiarity with NLP/NLU systems and how they generate structured data from conversation logs.

• Experience with customer experience analytics, support automation, or virtual agent performance metrics.

• Background in AI explainability and building trust in AI-generated insights.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.