Business Intelligence (BI) Developer

About Trevor:

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.

Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:

Heart–We care deeply and commit to do what matters
Integrity–We build trust through our words and actions
Community-Together, we are an unstoppable force for good
Belonging-We serve as allies to the mission, and to each other
Progress-We continually move onward and upward

Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position.

Role: Business Intelligence (BI) Developer
Location: This role will be remote in the continental United States, Alaska, Hawaii
Reports to: Director of Software Engineering & QA
Classification: Exempt Full Time
Union Role? No
Starting Salary Range: $90-$105K

Summary:
The Business Intelligence (BI) Developer is a critical role responsible for transforming clean data from the central data warehouse into actionable and trustworthy insights for stakeholders across The Trevor Project (currently including Strategy, Crisis Services, and Advancement - but not inclusive of future data sources). This role will be the technical owner for the organization’s production data visualization and reporting platform, in alignment with the organization’s data analytics strategy and Center of Excellence (led by the Strategy & Innovation team, within the Office of the CEO). The BI Developer will focus on architecting, developing, and maintaining scalable dashboards and the Semantic Layer (e.g., LookerML, dbt) to ensure metric consistency and data integrity across all public and internal reporting. Responsibilities include full lifecycle development of dashboards, performance tuning, and pipeline system health.

Roles and Responsibilities::
• Design, implement, and maintain the organization's Semantic Layer (e.g., LookerML, dbt), ensuring that core business metrics are defined consistently and accurately across all reports
• Architect, develop, and maintain high-impact, scalable, and secure production dashboards and reports for internal operations and external impact reporting
• Manage the user access, security, and governance standards within the primary Business Intelligence and Data SaaS platform (e.g., Looker, BigQuery, FiveTran, AirByte), ensuring compliance with organizational security and privacy policies
• Work closely with the Strategy & Innovation team, Data team members, and organizational stakeholders to enforce standardized metric definitions and ensure data quality is maintained from the warehouse to the final report
• Accountable for implementing and executing on the overall organizational Data & BI Strategy and adhering to the Strategy team’s Data Strategy & Analytics Product Owner standards, practices, and processes
• Optimize the performance of complex dashboards and reports by refining underlying SQL queries and utilizing BI tool best practices
• Serve as the technical reporting expert, collaborating with Strategy, Crisis Services, and Fundraising teams to translate complex business questions and requirements into technical dashboard specifications, including relating to executive-level data and strategic projects, organizational performance, and performance management
• Identify and troubleshoot data integrity issues or data pipeline defects that affect reporting accuracy
• Efficiently manage and execute diverse ad-hoc data requests from various organizational stakeholders (e.g., Communications, People, Finance), ensuring rapid but accurate data delivery without disrupting core engineering priorities
• Act as a key steward of data governance, prioritizing security and integrity in all activities, ensuring data access and usage comply with organizational policies and privacy standards
• Fully participate in all Agile Scrum events, including daily standups, sprint planning, sprint reviews, and retrospectives, ensuring data priorities and progress are transparent to the wider Technology team
• Document all final dashboard logic, data sources, and metric definitions clearly and concisely for stakeholder understanding and future maintenance
• Handle confidential and sensitive strategic data and information with the utmost discretion and integrity
• Demonstrate fair, ethical, and equitable business practices
• Learn eagerly, share knowledge appropriately, and improve continuously
• Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
• Work, communicate, and collaborate effectively with others
• Demonstrate attention to detail and accuracy in all work
• Demonstrate a commitment to fostering and maintaining an environment of belonging
• Other relevant duties and responsibilities as assigned

Minimum Qualifications::
• 3+ years of professional experience in a blended role such as BI Developer, Analytics Engineer, or Data Engineer with a visualization focus
• Proficiency in SQL: Demonstrated ability to write complex, performant, and well-structured SQL for data querying and transformation
• Proficiency in Data Modeling: Strong understanding of data warehousing concepts and experience building analytical data models
• BI Tool Proficiency: Deep, professional experience with at least one major enterprise BI platform (e.g., Looker/LookerML, Tableau, Power BI)
• ETL/ELT Experience: Direct experience maintaining, troubleshooting, or contributing code to data pipelines (preferred experience with Python/Airflow/dbt or similar tools)
• Proven ability to translate business requirements into clear, efficient data visualizations
• Proficiency in spoken and written English

Why Trevor?
Join a mission-driven organization where your work makes a real impact on the lives of LGBTQ+ young people—every single day.

Outstanding benefits, including:
- Comprehensive health coverage, including plans that support various gender affirmation care needs
- Mental health resources, with access to virtual care and a variety of in and out of network options for support
- 403(b) retirement plan with a 3% employer match, vesting over three years
- Generous paid time off and company holidays to rest and recharge
- Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources
- Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement

The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment.

The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here. Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application - you must still apply through The Trevor Project careers website.