Business Intelligence Analyst

About MealSuite
MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care.

About the Role
As MealSuite continues to scale, Executive Leadership, Department Leaders, Managers, and front-line teams require consistent, trusted insights to support revenue growth, churn reduction, and scalable decision-making. Currently, gaps in trusted KPI definitions, revenue and churn analysis, and scalable insight delivery result in reliance on ad-hoc analysis, inconsistent metrics, and manual reporting.

We’re looking for a Business Intelligence Analyst to expand and operationalize business intelligence across the organization. This role will design and maintain core analytical data models, define standardized KPIs, and deliver insights that enable proactive management of growth, retention, and performance.

What You’ll Do

• Design and maintain core analytical data models (Accounts, Subscriptions, Invoices, Pricing History, Contracts, FX, Churn Events), sourced from CRM, billing, and operational systems and modeled within the analytics warehouse, to indicate overall company health.
• Conduct exploratory, trend, and forward-looking analysis to support strategic initiatives such as revenue forecasting, churn risk identification, and product performance evaluation.
• Partner with department leaders to define, develop, and standardize team KPIs and insight dashboards.
• Intake, prioritize, and fulfill analytical requests while identifying opportunities to automate recurring reporting and reduce ad-hoc dependency over time.
• Refine and maintain executive and departmental dashboards to ensure aligned KPI definitions, improved data accuracy, and consistent performance tracking.

What You Bring

• 3+ years of experience in data analysis, business intelligence, or a similar role.
• 2+ years of experience working in a SaaS or technology-enabled organization, with focus on revenue reporting, product utilization, and customer health analytics.
• Strong SQL proficiency and experience with relational databases and data warehouse concepts.
• Experience with data visualization tools such as Tableau, Power BI, or MetaBase.
• Experience working with CRM and operational systems (e.g., Salesforce) as analytical data sources.
• Excellent written and verbal communication skills with the ability to translate complex analysis into clear, actionable insights.
• Familiarity with data governance and privacy best practices is a plus.
• Strong analytical mindset, attention to detail, and a highly collaborative approach to working with cross-functional stakeholders.

Why You’ll Love Working Here

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
• Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.
• Health benefits – this includes day one medical, dental, and vision options, life & disability insurance, and paid maternity and parental leave.
• Hybrid flexibility – we value the collaboration, mentorship, and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
• Participation in our equity program – we’d love for you to share in MealSuite’s success as we continue to grow!
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at mealsuite.com/careers.

Compensation: The hiring range for this role is $78,000 - $94,000 USD per year.

Additional Information
We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected].
MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.
This is a current vacancy, and we are actively hiring for this position.