Business Intelligence Analyst & AI System Admin

SBS works with more than 1,500 banks, building societies and specialized finance providers across more than eighty countries worldwide. We help them to develop, deliver and operationalise their digital transformation strategies. Using our suite of digital banking products and services enables these organisations to deliver remarkable financial services to their clients.

Summary:

We’re looking for a Business Intelligence Analyst & AI System Admin to own the operational backbone of our revenue technology stack. You'll be the trusted expert ensuring our Sales, RevOps, and Leadership teams have reliable, intelligently configured tools that drive productivity, insight, and consistent execution across the business. If you enjoy bringing order to complexity, translating business needs into smart system design, and being the person people turn to when tools need to work flawlessly - this role is for you.

Role Responsibilities:

Business Intelligence & Data Quality, Reliability & Operations:

• A good team player responsible for handling data analytics and Interpreting data.
• Think critically about the deliverables and plans for projects to ensure they align with the goals.
• Collaborate with business stakeholders to understand their needs and requirements. Monitor key performance indicators (KPIs) and metrics to track the effectiveness of business strategies and initiatives. Provide regular performance reports and recommendations for improvement.
• Use statistical techniques and data visualization tools to identify trends, patterns, and correlations that can provide valuable insights.
• Design and create reports, dashboards, and visualizations using Business Intelligence tools like Power BI.
• Develop user-friendly interfaces that enable stakeholders to understand and interact with the data effectively.
• Present complex data findings in a clear and concise manner through compelling visualizations and storytelling techniques. Communicate insights effectively to stakeholders at all levels of the organization.
• Troubleshoot integrations: Resolve sync problems between salesforce data sources and other connected tools.
• Maintain data integrity: Ensure accuracy consistency and compliance across platforms.
• Document everything: Build clear, accessible documentation for configurations, processes, and user guidance.

Platform Administration & Optimisation

• You’ll be the expert administrator for our commercial technology ecosystem
•  Own the end-to-end configuration, administration, and ongoing optimisation: users, permissions, team structures, compliance settings.
• Design and maintain insight frameworks: trackers, keywords, topics, call libraries, scorecards, and coaching dashboards used by sales leadership.
• Drive adoption of advanced capabilities: forecasting modules, deal intelligence, AI powered insights.
• Expand your ownership: As our tech stack grows, you’ll take on administration of additional platforms.

Partnership & User Support:

• Translate business needs into system design: Work with stakeholders to understand requirements and implement solutions.
• Provide proactive user support: Triage requests, prioritise by business impact, and resolve issues efficiently
• Drive Continuous Improvement: Proactively identify opportunities to improve adoption, usability, and insight generation.

Essential

• 1-3 years of experience administering commercial/sales tools, (Gong, Outreach, Salesforce, conversational

intelligence, or sales enablement platforms)

• Strong technical fluency with SaaS platforms, user management, permissions, and integrations.

• Analytical mindset: Comfortable working with dashboards, reports, data flows, and troubleshooting technical issues

• Exceptional attention to detail: You catch what others miss and maintain high standards for data quality

• Process-oriented thinking: You naturally create structure, follow governance frameworks and promote documentation.

• Clear communication skills: You explain technical concepts simply and effectively across teams and time zones.

• English proficiency: Strong written and verbal communication required for global collaboration.

Note: Candidates are required to submit their CV in English.

Desirable

• Hands-on experience with Gong, Outreach, Responsive.io, Qobra, or similar platforms.

• Exposure to Salesforce or other CRM environments and CRM integrations.

• Understanding of B2B sales processes: pipeline stages, forecasting, deal progression, and sales

methodologies.

• Experience supporting distributed or remote sales teams across multiple regions.

• Background in Sales Operations, Revenue Operations, Enablement, or Business Systems.

About Working With Us:

We value operational excellence and commercial impact. You'll own the day-to-day administration while partnering closely with Sales, Enablement, and RevOps leaders who care about getting tools right. We prioritize learning ability over checkbox experience - if you're a systems thinker who understands commercial operations and can learn quickly, we want to hear from you even if you haven't administered every tool in our stack