Business Insights Analyst

Who are we?

Founded in Switzerland in 2013 with a single PDF compression tool, Smallpdf has grown into the world’s most loved and trusted PDF software. Today, we offer 20+ easy-to-use tools that simplify work with digital documents - from editing and e-signing to converting and protecting. Available in 24 languages and used in 195 countries, Smallpdf helps over 40 million people every month keep their document tasks simple, secure, and reliable - anytime, on any device.

Your Mission at Smallpdf:

At Smallpdf, we make digital documents simple, secure, and accessible for millions of users worldwide. But growth takes more than data - it takes insight. As the bridge between data and business, you’ll turn complex datasets into clear, actionable stories that drive smarter decisions. Your mission: uncover new growth opportunities, shape monetization strategies, and spark product innovation. From spotting hidden patterns to measuring real business impact, you’ll transform analytics from reactive reporting into a proactive force that fuels our future success.

What You’ll Do:

• Transform data into insights: Analyze large, complex datasets to uncover growth, monetization, and product opportunities.

• Shape business decisions: Partner with Product, Growth, and Marketing to translate insights into strategies and concrete initiatives.

• Measure impact rigorously: Build frameworks to evaluate product launches, experiments, and marketing initiatives - separating real effects from noise, seasonality, or external factors.

• Design smart segmentation: Develop and refine customer segmentation models to guide marketing, monetization, and product strategies.

• Drive proactive analytics: Move beyond reporting by identifying anomalies, spotting trends, and recommending new opportunities.

• Build clarity and trust: Create dashboards and metrics that are clear, consistent, and used daily by decision-makers.

• Tell the story: Present complex analysis in a compelling, business-friendly way that influences leadership and stakeholders.

What We’re Looking For:

Experience & Background

• 3–5 years of experience in data analytics, business intelligence, growth analytics, or a similar role.

• Proven track record of translating data into business impact - not just reporting, but shaping decisions and outcomes.

• Experience in SaaS, subscription, or product-led growth environments is a strong plus.

• Exposure to consulting or cross-functional project ownership is welcome, provided it’s paired with hands-on analytical execution.

Your mindset & soft skills

• Curiosity-driven: you see anomalies, dig deeper, and ask “why?”

• Business-first mindset: metrics, dashboards, and models serve outcomes - not the other way around

• Proactive & transformational: you don’t wait for asks - you spot what matters and drive it forward

• Structured & methodical: your approach to data quality, validation, and automation gives teams confidence

• Storyteller: you convert complex findings into narratives that inform leadership

Your toolkit & hard skills

• SQL & Big-Data Warehousing: advanced query skills, data modeling, optimization, and strong data-quality discipline

• BI & metrics design: pick the right metrics, define consistent formulas, and build usable dashboards

• Data transformation & validation: hands-on experience structuring, cleaning, and verifying data pipelines

• Analytics tools: working fluency with BI platforms (Looker, Tableau, Power BI, etc.) and advanced Excel/Sheets

• Nice to have: embedding AI/automation in analytics workflows, exposure to modeling or data science

Location Preferences

• Zürich strongly preferred (where the team sits). We support relocation to Zurich for the right candidate, but strong remote profiles will also be considered.

Why you’ll love working at Smallpdf

This is a unique opportunity to bring a business-first lens to data analytics at Smallpdf. Impact at scale: your insights won’t just sit in dashboards - they’ll shape strategy, guide growth, and influence millions of users worldwide. You’ll collaborate with cross-functional teams, tackle complex challenges, and help make data the foundation of how we scale and succeed.

Our benefits

🌍 You get to impact how over 30 million people get work done monthly.

🚀 Push boundaries and dare to fail - that’s how we learn!

🏝️ 30 vacation days - you can take them whenever you need them.

🕘 Flexibility: we have flexible working hours

🧳 Need a long break? We offer sabbatical leave to employees who’ve been with us for over two years.

👶 16 weeks parental leave - 100% of your salary - for all new parents.

🐶 Don’t leave your four-legged friends at home; our offices are pet-friendly.

📚 A well-being budget of up to 2,000 CHF every year that can be used for training and development (plus days off for courses or training) and for physical and mental well-being purposes.

🥧 Possibility of a Phantom stock option plan (PSOP). (Conditions apply.)

👩‍💻 Hack days to challenge you and your team, plus build amazing things

Smallpdf is an equal-opportunity employer. We believe our greatest strength is a talented, diverse and inclusive workforce. We strongly oppose any form of hiring or workplace discrimination against candidates or employees on any basis including race, gender, sexual orientation, age, religion, philosophy, nationality, disability or genetic information. We’re committed to fostering a safe, supportive environment where everyone can work as their full selves and reach their greatest potential. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural team.

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