Business Improvement and Internal Compliance

About the Role

As a Business Improvement and Internal Compliance, you will focus on building and improving Standard Operating Procedures (SOPs) to strengthen operational efficiency, compliance, and service quality. You’ll design, implement, and standardize processes across key operational areas, addressing gaps that lead to inefficiencies and inconsistent execution. Your work will help align field operations with management expectations, reduce turnaround and idle time, and establish a strong, sustainable culture of continuous improvement.

What Will You Do:
• Develop, document, and update Standard Operating Procedures (SOP) for all operational functions (driver operation, pool operations, vehicle maintenance, inspection, etc.).
• Ensure SOPs are aligned with company objectives, regulatory requirements, and best practices in the rental industry.
• Identify operational gaps, inefficiencies, and risks through data analysis, field observation, and stakeholder interviews.
• Recommend improvements that increase productivity, reduce cost, enhance turnaround time, and improve service quality.
• Work closely with Operations, Maintenance, Quality Assurance, Finance, and Vendor Management teams to align on process improvements.
• Ensure operational processes comply with internal policies and external regulatory standards.
• Provide corrective action recommendations and support follow-up implementation.

What Will You Need:
• Minimum 7 years of experience in operations, process improvement, or quality management—preferably in the mining industry, fleet management or related industries.
• Proven track record in developing SOPs and implementing process improvement projects.
• Strong knowledge of operational workflows, strong analytical skills, able to interpret data and propose actionable improvements.
• Familiarity with Lean, Six Sigma, or continuous improvement methodologies, strong documentation skills and ability to translate complex processes into clear procedures.
• Strong problem-solving mindset with ability to anticipate operational issues and propose preventive solutions.
• Hands-on, proactive, and practical in executing improvement initiatives.

About the Team

You’ll join a data-driven team that plays a key role in shaping fleet operations and strategy. Working closely with analytics, product, and operations, we put data at the center of decision-making. We value collaboration, ownership, and practical problem-solving, and we encourage team members to take initiative and drive meaningful operational impact in a fast-paced environment.

About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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