Business Implementation Manager

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms. 

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.                            

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

As a Business Implementation Manager, you will be responsible for managing the end-to-end onboarding of Alternative Investment Funds and leading key business initiatives:

• Lead the preparation of fee proposals and RFP submissions for alternative investment funds across real estate, private equity, debt, and infrastructure asset classes.
• Coordinate the complete client onboarding process, including AML/KYC analysis, compliance approvals, bank account opening, service agreement preparation, legal document review, and Luxembourg regulatory filings until handover to operational teams.
• Manage stakeholder communication and collaboration across internal and external parties, serving as the primary point of contact to ensure seamless coordination and resolution of any blocking points.
• Oversee team performance through coaching, daily work management, and mentoring to ensure consistent delivery and professional development.
• Drive continuous improvement initiatives in collaboration with the Head of Team, whilst handling and escalating client complaints to ensure satisfaction and retention.

What we offer 

• Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Wellbeing: additional social benefits 
• Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.

What you will bring to the team:

• University degree in Law or related field, with strong legal and business acumen;
• Relevant experience in the alternative investment fund industry or Luxembourg corporate environment, with knowledge of AML/KYC, compliance, and regulatory processes;
• Excellent organisational and coordination skills with the ability to manage multiple stakeholders and drive buy-in across internal and external parties;
• Strong interpersonal and communication skills with fluent English; multilingual abilities are advantageous, combined with experience working in global, multicultural, and remote team environments;
• Proficiency in MS Office tools, with Depo and/or AIFM knowledge being a plus.

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.