Business Excellence & Engagement – Healthcare Field Role

Position:     Business Excellence & Engagement – Healthcare Field Role

Location: Dubai and Northern Emirates

Position Purpose

The purpose of the job is to lead the team and manage access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office-based.

Duties and Responsibilities

Effectively managing the team and managing access program(s) by liaising with hospitals, distributors, and pharmacies, and patients

Maintain consistent communication with hospitals, healthcare providers, distributors, dispensing providers, patients, charities, and any other relevant stakeholders.

Maintain positive feedback from the stakeholders.

Ensure that Axios scope of work is clearly communicated and understood among stakeholders.

Communicate with all the stakeholders on behalf of the Axios when needed. Liaise with Axios Regional and HQ Teams as needed

Monthly, quarterly and on-demand Client reporting

Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines  

Management of assessment of patients’ financial eligibility for the program(s), review all cases and approve financial classifications 

Carry out home visits for patient classification, if needed 

Ensure that current patients receive their drugs quickly and efficiently  

Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal review. This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program(s)

Maintain and update electronic program files, including patient and quality assurance data

Attending and completing Pharmacovigilance, Pharma, and Product Training provided by the Client with a clear understanding of how to collect and report safety data

Reporting any adverse events/product complaints as per the client’s requirements and/or Axios SOPPs

Conduct administrative duties for the office

Relationships

Supervise and work closely with the team in the region

Work with project team leaders as well as the related divisions of Axios

Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff

Educational Background and Experience

At least 2-5 years of professional experience working in nursing and/or the healthcare sector is ideal 

Excellent command of both spoken and written English  

Excellent communication skills

Experience in data monitoring and management is an advantage 

Experience coordinating and handling logistics/supply chain is a plus 

Experience in communication service management 

In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also a plus 

Job Circumstances

The position is based in our regional office, and it requires frequent travel to hospitals, clinics, healthcare facilities, and partners which may be outside your designated region.

Flexibility in ability to travel as well as working hours is essential