Business Development Support Officer - Collateral Loan

Cermaticom

Jakarta, Jakarta, Indonesia contract

Posted: March 11, 2026

Quick Summary

A Business Development Support Officer (BDSO) is a key member of our team, responsible for supporting the growth of our business through efficient lead distribution, database management, and meeting coordination. This role requires strong communication and organizational skills, with the ability to work independently and as part of a team. Successful candidates will have a strong understanding of business development principles and a proven track record of meeting and exceeding targets.

Job Description

• Lead Distribution: Sort and assign daily incoming leads from digital channels (WhatsApp, Social Media, Website) to the appropriate BD Associates for immediate follow-up.
• Partner Database Maintenance: Keep an organized and up-to-date registry of all active agents (Ajen), ensuring their contact information and bank details for commission payments are accurate
• Incentive Calculation Support: Prepare the monthly activity data required to calculate commissions and bonuses for agents, ensuring all "booked" deals are accounted for.
• Meeting & Event Coordination: Handle the logistics for agent gathering events, dealer training sessions, or "micro-marketing" booths in traditional markets or malls.
• Pipeline Progress Reporting: Compile daily "funnel reports" that track the volume of applications at each stage (e.g., survey, committee, disbursement) to keep the team updated.
• Digital Inquiry Handling: Manage initial front-line customer interactions via the company's official WhatsApp Business or social media accounts to answer basic product FAQs.
• Competitor Pricing Monitoring: Conduct weekly "mystery shopping" or desktop research to gather current interest rates and promo info from other multifinance competitors.

• Bachelor Degree from Business related major preferably. 
• Proficient in Microsoft Office
• Experienced in handling administrative tasks.

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