Business Development Representative [Hybrid, Vancouver]

Who We’re Looking For

At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.

We don’t bring people in to run playbooks. We hire people who want to rewrite them. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.)

What is ScalePad

At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.

Our mission: help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion.
Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue. 

But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.

With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.

About The Role

As a Business Development Representative at ScalePad, you'll play a key role on the front lines of our sales team. Your mission is to engage prospective partners, schedule meetings, and promote the widespread adoption of our innovative SaaS solutions designed specifically for the MSP industry.

Responsibilities

Get ready to go beyond order-taking. Your strategic responsibilities include:

Initiate meaningful conversations with prospective clients via strategic cold calls and more engaging emails.

Discern and qualify leads arising from marketing campaigns, converting them into tangible sales opportunities.

Understand business needs and propose tailored solutions to meet their unique needs.

Showcase the value and innovation that our company, ScalePad, brings to the table.

Take full ownership of your territory, identifying and initiating contact with prospective clients. This is a hunter role focused on generating new business from scratch.

Set up meetings or calls between prospective clients and Account Executives.

Keep our Sales Manager informed on a consistent basis, reporting sales results on a weekly, monthly, and quarterly basis.

Stay on the cutting edge by staying informed about the latest products, services, and innovative pricing/payment plans.

Your Strengths and Skills

We care about what you can do more than where you’ve done it. However, experience in the following areas will help you hit the ground running in this role:

A proven track record in sales or customer service, with experience in client-facing roles across any industry. This role is a fantastic opportunity for individuals seeking to launch or transition into a rewarding career in tech sales.

Passionate about learning and driven to continuously improve your skills and knowledge.

Strong work ethic, results-oriented, and always striving for excellence.

Comfortable stepping out of your comfort zone and pushing boundaries to achieve success.

Excellent planning, writing, presentation, and communication skills.

Tech-savvy with a basic understanding of CRM systems (HubSpot) and sales tools; experience with sales automation is a plus.

Industry knowledge, particularly in Managed Service Providers (MSPs), is a bonus—but not required!

Perks

ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.

Everyone’s an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.

Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry.

Invest in your growth every year. Access an annual professional development budget to level up your skills, your career, and your impact.

Set yourself up with great tools. Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs.

Modern ways of working. Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.

Support for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment.

Well-being and time to recharge. Take care of yourself with 100% employer-paid benefits.

Before You Apply

This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.

Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.

Please no recruiters or phone calls.