Business Development Consultant

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. 

Job Description

Purpose of the Position:

• This is a role of a Standard auditor/Field consultant across Italy. Conduct audits at the authorized dealer workshop network, also providing the client with all information and data resulting from the audit result in a specific report. Monitor the progress of the objectives of the authorized workshops.
• Duties & Responsibilities:
• Ensure adherence to the audit plan originally agreed upon with the customer
• Regularly transmit to the customer all requested information on the audits performed Inform the customer in a timely manner of any changes to the agreed upon plan
• Propose improvements to the process/procedure to make it more effective through an action plan shared with the dealer
• Evaluate the customer's proposals for new audit procedures to be implemented before their acceptance
• Collect all data useful for the purpose of the action plan.
• Ensure adherence to the audit plan originally agreed upon with the customer
• Regularly transmit to the customer all requested information on the audits performed Inform the customer in a timely manner of any changes to the agreed upon plan
• Propose improvements to the process/procedure to make it more effective through an action plan shared with the dealer
• Evaluate the customer's proposals for new audit procedures to be implemented before their acceptance Collect all data useful for the purpose of the action plan

 

Authorities:

Proactive Action Plans to achieve objectives – Personal planning (monthly & weekly)

Competencies Knowledge & Skills Required:

Interpersonal skills :

• Results Orientation (High)
• Problem Solving (High)
• Flexibility (High)
• Planning & Organizing (Medium)
• Analytical Approach (High)
• Effective Communication (High)
• Aftersales Processes Knowledge (Medium)
• Excel (Medium)
• Competencies/Other Skills:
• Marketing (M) & Sales skills (M)

 

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

 

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.