Business Consultant - Customer Service

BSH Home Appliances Group

Location not specified

Posted: December 7, 2025

Required Skills

Job Description

Tomorrow is our home.

See how easy it is to explore new ideas at BSH Home Appliances Group: As a leading manufacturer of home appliances, we improve people’s quality of life by thinking in solutions. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we explore innovative technologies from voice recognition to artificial intelligence. As we utilize these to create new user experiences, we think, prototype, build – and keep on learning. Join us now and give your career a home.

Business Consultant - Customer Service

BSH Electrodomésticos España, S.A. | Full time |
Zaragoza

Your responsibilities

Join our Customer Service team and you will be working in an exciting, international environment and contributing personally to the company’s success.

Analyze and improve service management processes.
Translate business process requirements into IT demands for system implementation.
Collaborate with cross-functional teams for service enhancements.
Participate in Roll-Out of the Service Management Systems in the countries.
Create Business Requirements documentation and User Training documentation.
Your profile
University degree in Business Management, Computer Engineering or similar.
Fluent in English and Spanish. German will be advantage.
5-10 years of experience in international projects. Experience in post-sales service and repair processes will be positive.
Experience with JIRA and Agile methodology; familiarity with MS Dynamics is preferred.
Availability to travel 25% of the time.
Your benefits
Flexible working time schemes and possibility of home office (50%).
Discounts in BSH homeappliances and other benefits.
Free access to our online learning platform, including languages.
Subsidised food.
Further information

Please visit bsh-group.com/career. We would love to welcome you in our team!

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