Business Applications Analyst - Web Portals

One Group | One Energy

We are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions. We operate with passion, being engaged in heart and mind to what we do, and we pride ourselves on offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions in our headquarters in Athens, across multiple departments and areas of expertise.

We are currently looking for a Business Applications Analyst as part of our IT Division, for our Commercial Web Portals, including websites, customer & retail interaction portals. Role’s objective is to align our customer-facing web platforms with business goals and operational excellence. Focus will be on continuous enhancement of our web portals, ensuring they are stable, secure, and user-friendly, while simplifying processes and enabling the business to move faster and more accurately.

What will you do:

• Act as the bridge between business units and IT, gathering requirements, clarifying objectives, and translating needs into functional specifications and acceptance criteria.
• Collaborate with internal teams and external vendors to drive enhancements, integrations, and improvements across the portal ecosystem (APIs, identity, payments, content, analytics).
• Define and support UAT, create test scenarios, coordinate execution, and verify that delivered changes meet functional requirements and quality standards.
• Document as-is / to-be processes, portal workflows, user journeys, and operating procedures to ensure clarity, governance and traceability.
• Partner with UI/UX and stakeholders to improve customer experience, navigation, and usability; contribute to interface requirements, prototypes and usability validation where needed.
• Support change management and releases (planning, regression scope, release notes, communications, rollout coordination) ensuring smooth transitions and minimal customer impact.
• Ensure high availability, stability, quality of services and timely resolution of incidents by providing effective support services, perform root cause analysis and escalate complex problems to higher-level teams or vendors when necessary.
• Contribute to service metrics and reporting (availability, incident trends, ticket aging/MTTR, defect patterns), supporting operational transparency and continuous improvement.
• Ensure portals comply with internal governance, operational procedures, and security policies/work instructions.

What you need to be successful:

• A BSc in Computer Science, Information Technology or a closely related field.
• 2+ years of experience in business analysis / design and application support / digital platforms (customer portals, websites, e-commerce, self-service platforms).
• Proven ability to gather requirements and produce clear functional specifications, workflows, and acceptance criteria.
• UI/UX sensibility for customer-facing portals: ability to capture UI requirements, identify friction points, and collaborate with designers/team
• Ability to map customer journeys across portals (self-service, sales and payments), identify usability bottlenecks, and propose changes that simplify processes and improve completion rates and user experience.
• Familiarity with SDLC and Agile ways of working, and with tools like Jira (or equivalent) for tracking and coordinating delivery/support work.
• Strong understanding of web platforms concepts (authentication/SSO principles, REST/SOAP APIs, integrations, environments, releases).
• Comfortable working with data and logs for troubleshooting and reporting; basic SQL literacy is useful but not required to be advanced.
• Good collaboration and teamworking skills.
• Be passionate about optimizing work processes.
• Good time management and organization skills.
• Good decision-making skills.

Our offer to you:

• Competitive salary
• Performance-based variable pay 💰
• Ticket restaurant card 💳
• Transportation reimbursement ⛽
• Private Health Insurance coverage 🩺
• Pension Scheme
• Home electricity and natural gas discount ⚡
• Continuous learning & upskilling opportunities and access to our premium online training platform 📚
• Reimbursement for your athletic activities 🥈
• Unlimited fruits and snacks at the office 🥜

Enerwave S.A. will keep your personal information for a period of 2 years from the submission date, after which we will delete your personal data. Enerwave S.A. has the right to transfer your personal information to third parties to whom it has assigned services, which require the collection and processing of such personal data for candidate evaluation in the process of personnel selection.

For more information regarding the processing of your personal information and exercising your rights, please read the Notice to Candidate Employees.