Business Analytics Manager

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Business Analyst Manager is responsible for developing reports on the performance of our operational processes based on data analysis, using BI and SQL tools, to collaborate with stakeholders to identify and define business opportunities, transforming data into actionable insights to guide business decisions.

Responsibilities:
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Conduct deep-dive analyses to uncover root causes of operational or strategic challenges, translating complex issues into clear decision-making frameworks to leadership, partnering with cross-functional teams to frame problems and develop actionable solutions

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Define, refine, and manage key performance indicators aligned with business goals, creating dashboards and reporting tools to monitor progress and surface insights regularly, in order to identify gaps between targets and actuals, flagging risks and opportunities early.

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Translate strategic priorities into clear initiatives, timelines, and owners, following up rigorously with stakeholders to ensure timely progress and resolution of blockers.

Requirements:
• Bachelor’s degree in Finance, Business Administration, or a related field.

• Minimum of 4 years of experience in Data analytics and sales operation, on Fintech or Start-up.

• Data visualization software (Power BI, Looker, Tableau), Python, SQL and Excel advanced skills.

• Data-driven mindset and decisions, results-driven, flexible (enjoy a high-change environment), growth focused, teamwork.

• Problem solving: ease and creativity to seek solutions to day-to-day challenges and achieve the best results;

• Strong communication skills for reporting and collaboration with cross-functional teams

• Influence without authority collaboration with cross-functional teams

What we're looking for:
• A calm, highly organized operator who creates order in fast-moving environments.

• Someone with strong judgment who knows how to prioritize, when to escalate, and how to represent leadership effectively.

• A polished communicator who can produce high-quality written materials and interact confidently with senior stakeholders.

• A proactive, resourceful partner who solves problems before they become distractions.

• A trusted professional who combines discretion, responsiveness, and a genuine service mindset with high standards.

Benefits:

• 100% Company funded Health and dental and vision discount plan for employees and immediate family members.

• Life insurance.

• Phone finance, Headphone, home office equipment and wellness perks.

• 30 days of Christmas bonus

• 20 days paid Vacation

• 50% Vacation premium

• 13% Saving funds

• $2,000 MXN monthly grocery coupons

• $2,000 USD annual Co-working Travel perk

• $2,000 USD annual Professional Development perk

• Catered lunches

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening