Business Analyst with SMTP

Capco

India - Pune Hybrid permanent

Posted: January 16, 2026

Job Description

Job Title: Business Analyst in SMTP

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

Job Title: Business Analyst with SMTP expertise

Key skills: BRD, FRD, Requirement gathering, SMTP Mail Exchage

Location – Pune

(Hybrid - 3 days WFO - Tues, Wed, Thurs)

Shift Timings: 12:30pm-9:30pm

End User Computing (EUC) designs, delivers and supports technology products at the core of the workplace environment which directly impacts user experience and enable productivity and collaboration.

Position Overview

We are seeking a Business Analyst to support the SMTP/email modernization initiative by bridging business requirements and technical implementation. This role will gather requirements, analyze current processes, and ensure alignment between stakeholders and technical teams.

Your key responsibilities

• Create comprehensive BRDs, functional specs, and test plans. • Translates technical concepts into business language for non-technical stakeholders. • Document current-state processes for SMTP relay, email security, and compliance workflows. • Prepare “As-Is” and “To-Be” process maps for mail flow and governance. • Facilitate workshops and meetings to validate requirements and priorities. • Analyze logs, metrics, and reports to support decision-making. • Act as liaison between architects, engineering teams, and business units. • Assist in POCs for SMTP changes and security features. Validate that implemented solutions meet business needs.

Your skills and experience

• Strong understanding of email systems and SMTP fundamentals. • Familiarity with secure email gateways (Proofpoint or equivalent). • Experience in requirements gathering and process modeling. • Proficiency in tools like Visio, Jira, Confluence, ServiceNow (for CMDB and Change workflows). • Ability to summarize complex documentation into executive-level reports and dashboards. • Excellent communication and stakeholder management skills.

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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