Business Analyst with CRM

Founded in 1999 in Vienna, the Qualysoft Group is a manufacturer-independent IT consulting and services company, which successfully provides support for its international customers with the aim of boosting their competitiveness and economic efficiency through innovative IT solutions.

Its focus is on financial services providers, telecommunications companies, the automotive industry and energy service providers. Over 400 employees in 6 subsidiaries work together to ensure state of the art solutions for our clients.

We are looking for new colleagues in Qualysoft teams for diverse projects providing continuous learning opportunities. Our common goal is to provide honesty, development and a stable background while getting to know the latest technologies. We are waiting for your application for the position below!

Responsibilities:
• Collect, document, and translate business requirements into clear technical specifications for development teams, focusing on CRM-related developments.
• Work in close collaboration with sales, customer care, product, and IT teams to design and implement a new cloud-based CRM solution.
• Ensure all technical requirements are feasible, scalable, and aligned with the organization’s existing technology stack and capabilities.
• Act as a key point of contact for the new CRM platform throughout its development, enhancement, and the rollout of new features.
• Coordinate with external vendors and third-party providers during all stages of development and implementation.
• Define testing requirements, develop test cases, and manage thorough user acceptance testing (UAT) before the release of new loyalty features or system updates.
• Analyze and map data flows between systems to guarantee seamless customer and loyalty-related data exchange across various platforms.

Requirements:
• A minimum of 5 years of professional experience in the CRM development field.
• Hands-on experience in CRM campaign management and CRM solution development (such as MS Dynamics, Salesforce, Teradata, Unica, or similar platforms).
• Strong background in translating business needs into detailed technical specifications.
• Excellent problem-solving skills with the ability to diagnose technical issues and recommend effective, practical solutions.
• Outstanding communication skills, with the ability to work effectively across cross-functional teams, including both technical and non-technical stakeholders.

Why we think you will love working here:

With us you count as a person, our doors are always open.
We live the Qualysoft Team Spirit and stand for transparency!

Fresh wind and new ideas are welcome, because standstill is a foreign word at Qualysoft.