Business Analyst (Service now Experience)

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description:

NCDOT IT Project Management Office is seeking short term staffing resources for an approximate 12 month effort to implement and support the IT Service Management tool, Service Now.

This project is intended to implement the Service Now tool suite to allow DOT IT organization to automate its business processes for change and problem management. These positions have responsibility for systems analysis which includes assuring that help desk and call center processes are fully understood, capturing detail requirements and business rules. Responsibilities include:

Fully understanding and documenting business processes and system integration requirements.

Security protocols for system utilization

Knowledgeable of the current architecture of ServcieNow.

Implementing IT business processes including workflow analysis, workflow diagrams, requirements solicitation, documentation, and quality assurance.

Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.

Description (including, but not limited to):

1. Managing business analysis work or projects with distinct deliverables to a solution

2. Identifying and documenting business processes, issues, value levers, metrics, and capabilities

3. Collecting, organizing, and analyzing data

4. Completing analysis and documentation of as-is capabilities

5. Conducting interviews to gather business requirements

6. Conducting industry, competitive and State analyses (strategic, financial, operational), business case development, as well as market research for benchmarking

7. Supporting required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc.

8. Supporting change management and communications programs and activities

9. Performing PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks

Required
Proven experience in business process analysis, requirements development, implementation, testing and documentation
Working knowledge of the application development life cycle
Strong analytical and conceptual skills
Proven working knowledge of business process improvement and process modeling
Demonstrated strong written and verbal communication skills and experience with Microsoft Suite
The ability to take complex end-user requirements to automated process workflow
Ability to work independently and with a team
Implementing business processes in ServcieNow

All your information will be kept confidential according to EEO guidelines.