Business Analyst

Phoenix enables digital transformation across the UK public sector, empowering organisations to innovate with cloud and hybrid infrastructures, data, AI, security and collaboration technologies.

We are now hiring a Business Analyst who will sit within our Systems Development team and act as a key link between business stakeholders and technical delivery teams. This role will focus on identifying, analysing and documenting business and system requirements to support the development, enhancement and maintenance of Phoenix’s internal systems and customer‑facing platforms.

You will work closely with product stakeholders to shape solutions that support operational and commercial objectives, translating business needs into clear, actionable requirements while ensuring alignment with wider strategy.

What will you be doing?

• Act as a bridge between business stakeholders, management and software delivery teams.
• Work with product stakeholders to develop and maintain product roadmaps.
• Gather and analyse requirements through workshops, interviews, surveys and observation.
• Identify issues within current processes and systems, recommending improvements and solutions.
• Create functional specifications, user stories, workflows and process maps.
• Ensure requirements are clearly defined, documented and signed off by stakeholders.
• Act as the single point of truth for queries related to product story implementation.
• Communicate progress and delivery updates to stakeholders.
• Work with internal and external suppliers to ensure resources are available for delivery.
• Support the rollout of new systems and processes through documentation, demos and stakeholder engagement.
• Participate in Agile ceremonies such as daily stand‑ups.
• Take ownership of assigned tasks and contribute to continuous improvement initiatives.

What are we looking for?

• Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels.
• Strong analytical and problem‑solving skills with the ability to interpret complex information.
• High attention to detail and a structured approach to documentation and process mapping.
• Strong organisational and time‑management skills, with the ability to manage multiple priorities.
• Ability to translate technical concepts into clear, accessible language.
• Proactive, collaborative mindset with the ability to work independently when required.
• Adaptable and resilient in a fast‑paced environment.
• Commercial awareness with a focus on improving efficiency and outcomes.

Experience & Qualifications:

• 2–3 years’ experience in a Business Analyst or similar role.
• Experience working within Agile or other SDLC methodologies.
• Strong stakeholder management experience.

Practical stuff

Where is the role based?
Primary location is our HQ in Pocklington (YO42).

What about hybrid/remote working?
Hybrid working is supported, with a minimum expectation aligned to team requirements.

How many interviews?
Following a screen with the Recruitment Team, you can expect a two‑stage interview process, one online and one in‑person.

Important BPSS Check

As part of our recruitment process and due to the nature of the work we do, all employees are required to undertake a BPSS check. While some employees may require further security clearance, the BPSS check is mandatory and all offers of employment are conditional upon successful completion.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, research suggests many women and underrepresented groups don’t apply unless they meet every requirement. Even if you don’t check every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger and the stronger our team, the more successful we will be.