Business Analyst, Operations & Strategy

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

The Business Analyst, Operations & Strategy will serve as a force multiplier within the Growth Products & Partnerships team. The Analyst will ensure information and resources are aligned with priorities, bring order to complexity, and help senior leaders operate more effectively. The Analysts should be comfortable synthesizing disparate information, identifying what matters, and crafting exec-ready materials that distill the signal from the noise.  

This role sits within the Business Operations team on Growth Products & Partnerships and supports a portfolio that spans Big Tech clients, Agentic Commerce, Crypto, and emerging product areas. The Analyst will work closely with product and partnership teams and coordinate with cross-functional teams (e.g., finance, data science, design, and communications) across Visa. This role will support a mix of product and sales operations and infrastructure, performance reporting, and executive‑level preparation.  

This position will be based in San Francisco and will report into the Director, Growth Products & Partnerships (Chief of Staff). This is an individual contributor role that requires exceptional communication, strong organization, fluency in efficiency-driving AI tools, and the ability to move quickly across topics. The ideal candidate thrives in ambiguity, brings structure to messy problems, delivers quickly, and is motivated by making teams more effective. 

What You’ll Do 

Tracking & Reporting  

• Collect regular status updates and strategic insights across product, partnerships, and cross-functional teams. 
• Synthesize inputs into clear, executive-ready emails, decks, and presentations. 
• Own portfolio tracking and performance reporting, including OKRs, operating metrics, risks, and decisions.  
• Prepare materials for executive updates, QBRs, and planning cycles.  

 Sales & Product Operations Support 

• Support sales and product teams by ensuring clear processes, tools, and operating models are in place.  
• Help drive training, enablement, and adoption of tools, processes, and ways of working.  
• Lead periodic data clean ups to maintain good data hygiene and accurate records.  

 Project Management 

• Manage timelines, dependencies, and deliverables for cross‑functional initiatives. 
• Track action items and owners to keep work moving. 
• Identify risks and gaps early, problem solve, and escalate with context when appropriate. 
• Develop and deploy AI tools to automate work and improve efficiency across the operations portfolio. 

 Team Connectivity, Learning & Culture 

• Prepare materials and support team‑wide forums including All Hands, trainings, Lunch & Learns, and team offsites. 
• Help design and deliver a team engagement roadmap of learning, culture-building, and team-bonding opportunities and resources.  
• Support training, communications, and tools that help the team adopt a more efficient and agile AI-enabled way of working.  

 What Success Looks Like 

• Executive decisions are informed by a continuous feedback loop from clients, products, and teams, grounded in high‑fidelity data and firsthand insights. 
• Senior leaders receive consistently high‑quality, executive‑ready materials that clearly distill signal from noise. 
• Data, trackers, and reporting systems are clean, current, and accurate, and trusted as a source of truth. 
• Tools, reporting, and insights help the organization anticipate issues and opportunities, rather than reacting after the fact.  

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Basic Qualifications:

2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:

3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

2+ years of experience in strategy, operations, consulting, analytics, or a related role 

Bachelor’s degree ,Strong written and verbal communication skills 

Comfort working and translating across diverse stakeholders and ambiguous problem spaces 

High attention to detail and excellent organization skills 

Hands-on experience building and using GenAI tools to improve productivity 

Strong PowerPoint and Excel skills; experience with dashboards (Power BI / Tableau a plus) 

Experience in a startup environment, consulting, corporate strategy, or business operations 

Experience planning and managing multiple cross-functional projects with diverse stakeholders 

Demonstrated ability to synthesize complex information into concise outputs 

Good business acumen to connect data and insights with business decisions and outcomes 

Experience building and managing KPIs that measure operational performance 

Experience supporting senior leaders or executive‑level decision making 

Interest in payments, fintech, technology platforms, or AI‑enabled products

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 109,700.00 to 170,200.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.