Business Analyst

About Charter:

Founded in 1997, Victoria headquartered Charter has grown into one of Canada’s foremost fastest growing Information Technology providers in the country, providing a broad array of high value product and service solutions to clients operating some of the most mission critical networks and applications.

If you are looking to be an integral part of a vibrant, success-based environment with the core values of empowerment, flexibility, agility, innovation, high knowledge based, life balanced, and high ethics deeply embedded into the everyday culture then Charter is a place for you to look. We are a high energy business focused team, providing the highest possible customer experience, with best-in-class engineering support.

The Business Analyst works closely with business and technical stakeholders to elicit, analyze, and document requirements for complex IT solutions. The role supports business process improvement, system design, and successful delivery of large-scale, often custom, software initiatives.

Key Responsibilities

Elicit, analyze, and document business and functional requirements.
Analyze current-state processes and systems; identify improvement opportunities.
Define interfaces, data requirements, and acceptance criteria.
Support process redesign, solution evaluation, and trade-off analysis.
Act as a liaison between business stakeholders and technical teams.
Apply and support approved departmental/project delivery methodologies.
Assess existing systems, processes, and methodologies; document application subsystems, database structures, and related components.
Develop and maintain data dictionaries and related artifacts.
Identify candidate business processes for redesign; prototype potential solutions; analyze trade-offs and recommend preferred approaches.

Experience Requirements

7+ years of experience in a Business Analyst role
5+ years working in an IT or software development environment
Experience with legal registry systems or financial/ERP integrations
Experience with cloud or SaaS solution selection and implementation
Experience with business process improvement and BI/reporting requirements
Experience translating business needs into technical requirements and use cases
Experience supporting public sector initiatives and options analysis

Charter is an equal-opportunity employer committed to inclusive, barrier-free recruitment and selection processes. Diversity forms the foundation for excellence and Charter seeks team members who will work respectfully and constructively with everyone. We encourage applications from members of groups that have been historically underrepresented on any grounds listed under the Human Rights Code, including gender, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age and/or self-identify as Indigenous (status, non-status, Metis, and Inuit). To request an accommodation in completing an employment application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to people @charter.ca