Business Analyst

Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.

Your Adventure Ahead:
• Data Analysis and Insights:
• Collect, analyze, and interpret data from various sources to support the GM and other business units.
• Develop and maintain dashboards and reports that provide real-time insights into key performance indicators (KPIs) and business metrics.
• Identify trends, patterns, and anomalies in data to inform strategic and operational decisions.

• Collaboration with Business Functions:
• Work closely with the GM to understand business objectives and align data initiatives accordingly.
• Partner with different departments (e.g., marketing, account management, finance, operations) to provide analytical support and data-driven recommendations.
• Assist in setting measurable goals and tracking performance against targets.

• Project Management:
• Lead end-to-end BI projects, from initial scoping and data collection to analysis, reporting, and implementation.
• Define project goals, timelines, and deliverables in collaboration with stakeholders.
• Ensure timely and accurate delivery of BI projects, meeting the needs of the business.

• Data Governance and Quality:
• Establish and enforce data governance policies to ensure data accuracy, consistency, and security.
• Monitor data quality and address discrepancies or data-related issues promptly.

• Training and Support:
• Provide training and support to team members and other stakeholders on using BI tools and interpreting data.
• Act as a subject matter expert on data analysis and BI methodologies.

Essentials to Succeed:
• Minimum 1 year of experience, preferably in a fast-paced environment or digital industry
• Solid analytical skills with an understanding of links to commercial business
• Highly organized and able to manage multiple projects simultaneously
• Knowledge of Excel and SQL are a must, Python is preferred
• Team player with strong communication skills and the ability for problem solving
• Highly adaptable, self-driven, and motivated individual with the ability to thrive in a fast-paced startup environment
• Able to communicate (written and verbal) effectively in English

ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools, including AI, to help our team screen applications, match candidates to roles, generate interview notes, and review assessments. These tools assist our recruiters and interviewers and they do not make final hiring decisions. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting [email protected].