Business Analyst (Integrations & Carriers)

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 

Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are looking for a Business Analyst with experience in integrations and telecom carrier domains. The role focuses on UC/CCaaS platforms, carrier integrations, and communication services, ensuring seamless connectivity, data flow, and alignment with business needs.

Responsibilities:

• Work with stakeholders to gather and document business and technical requirements related to integrations and carrier services
• Analyze and support UC/CCaaS platforms, carrier connections, and messaging flows
• Act as a bridge between business, IT, and integration teams, ensuring clear communication across all parties
• Support integrations involving carrier APIs, SIP/BYOC, and connector frameworks
• Analyze existing integration processes and propose improvements for scalability and efficiency
• Evaluate solutions to ensure alignment with business requirements and technical constraints
• Contribute to project planning, tracking, and delivery coordination
• Develop test plans, support UAT, and validate integration scenarios
• Prepare and maintain documentation (requirements, process flows, integration specs, reports)

• 3+ years of experience in Business Analysis
• Understanding of UC/CCaaS platforms and communication ecosystems
• Basic knowledge of SIP protocols, carrier integrations, and APIs
• Exposure to Microsoft Teams, Graph API, or PowerShell is a plus
• Understanding of SBC (Session Border Controller) operations and fraud detection concepts
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management skills
• Experience with requirements gathering, documentation, and process analysis
• Familiarity with Agile or Waterfall methodologies
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Strong attention to detail and ability to manage multiple priorities

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.