Business Analyst II

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

🤜🤛 WHAT’S IN IT FOR YOU?

• 💻🌎Remote environment: totally built to make you feel that we are all together in one space without leaving your home office!

• 😎🏝Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!

• ⏰Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!

• 💡 A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros!

• 💻 MacBook (or PC if you prefer!) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office!

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

As a Business Analyst II, you bring data together and develop sharp insights to improve the operational and financial performance of the business. You are a strong written and verbal communicator who is comfortable working cross-functionally with senior leadership, diverse stakeholders and teams. You are curious, analytically minded, and action oriented. You are responsible for instrumenting, measuring, and analyzing our user acquisition and engagement. You work with business leaders to help them see the business from every angle.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your day to day, you will:

• Become an expert in our products and services, and gain a deep understanding of our Pros and how our products and services enable their businesses

• Drive results by supporting stakeholders in identifying and answering key questions through data-driven analysis

• Define problem statements and formulate and execute measurement plans that align with business needs

• Interpret data and communicate findings back to business stakeholders in written and visual formatDevelop strategic and thoughtful analysis to answer questions such as:

• How can we get better at understanding when a customer is ready to purchase?

• How can we segment our customers in meaningful ways, and how can we target each segment most effectively?

• Drive data-informed strategies, which help improve user acquisition and engagement

We think this role is for you if have...

• Bachelor’s or Master degree, preferably in business administration, finance, economics or data analytics, or equivalent experience

• 2+ years of experience with a BI tool such as Tableau, Power BI or Looker (Tableau preferred)

• Proficiency in SQL and transforming raw data into usable data sets for analytical purposes

• Demonstrated experience sourcing business questions from key internal stakeholders, refining them, and answering them comprehensively with data and analytics

• Experience in or supporting a customer success function preferred

What will help you succeed???

• A self-starter with the ability to learn quickly

• An ability to understand the bigger picture for any request

• Curious, innovative mindset with a focus on solving problems

• Prompt attention to detail

• Strength in collaborating cross-functionally

✨ Let’s talk numbers! ✨
Our compensation range for this role begins at $4,500 USD per month 💵

Housecall Pro is a fintech company founded in 2013. We built a SaaS platform that helps Home Service Professionals operate their businesses. We created the application for plumbers, electricians, and other Pros in the home improvement/trades industries.

Housecall Pro is a simple, cloud-based field service management software platform aimed at helping companies keep track of jobs, monitor technician activity, and produce invoices easily.

Our core product helps our clients with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. They used to struggle with the ton of paperwork after their hours. Now they can save time, and manage their business in one app.

We support more than 27,000 businesses and have over 1,300 ambitious, mission-driven employees in San Diego, Denver, and all over the world (including 200+ talented and innovative Engineers). #LI-Remote