Business Analyst (Frontend) – Life Insurance

Capco

Malaysia - Kuala Lumpur permanent

Posted: May 11, 2026

Job Description

Company Overview

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivaled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.

We are experts in Banking, Capital Markets, Wealth and Asset Management. We specialize in Digital Transformation, Data Management & Data Analytics, Business & Finance Transformation engagements, and IT transformation and Change programs.

We are committed to growing our business and hiring the best talent in the market. Our focus is on maintaining our agile and entrepreneurial culture.

Role Title: Frontend Business Analyst – Insurance

We’re looking for a Frontend Business Analyst to translate business needs into intuitive, user-friendly digital experiences across customer and agent platforms. You’ll work closely with business, UX/UI, and engineering teams to deliver seamless web and mobile solutions aligned with life insurance products, processes, and regulatory requirements.

Experience

• 3–7+ years as a Business Analyst, preferably in life insurance or financial services

• Experience delivering digital/web/mobile projects

• Exposure to Agile environments

Business & Functional Skills

• Strong requirement gathering and documentation skills

• Experience writing user stories, acceptance criteria, and functional specifications

• Ability to map end-to-end customer journeys (eKYC, onboarding, policy purchase, servicing, claims)

• Strong stakeholder communication and facilitation skills

Domain & Tools

• Understanding of life insurance policy lifecycle and claims processes

• Awareness of data privacy, regulatory, and compliance requirements

• Experience using Jira / Azure DevOps, Confluence, and Visio

• Basic wireframing knowledge (Figma, Balsamiq, Adobe XD)

Nice to Have

• CBAP, CCBA, or Agile/Scrum certification

• Experience in digital transformation initiatives

• Knowledge of UX principles and accessibility standards (e.g., WCAG)

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks or financial service institutions in the world, on projects that will transform the financial services industry.

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

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