Business Analyst (CCTV)

We are looking for an experienced Senior Business Analyst to work closely with Product and Engineering teams across a CCTV and in store technology landscape. This role sits at the intersection of physical retail, infrastructure platforms and digital product delivery, supporting the evolution of CCTV and edge based solutions across a large retail estate.
You will operate as a standard but senior Business Analyst, with a strong bias towards clarity, structure and delivery, partnering with a Product Manager and multiple engineering teams to translate business needs into well defined, actionable outcomes.

Requirements:
Key responsibilities
• Partner closely with the Product Manager to shape and deliver the product roadmap for CCTV and related in store technology platforms
• Lead discovery and analysis across business, technology, security and operational stakeholders
• Produce high quality documentation including problem statements, requirements, user stories, acceptance criteria and supporting artefacts
• Own and maintain end to end business process mapping, covering both current state and future state workflows
• Act as a bridge between physical retail operations and technology teams, ensuring solutions are pragmatic and fit for purpose
• Proactively identify gaps, risks and dependencies across systems, infrastructure and operational processes
• Support delivery teams throughout the lifecycle, from early discovery through to implementation and rollout
• Work confidently with third parties, vendors and internal teams where required

Experience and background
• Proven experience working as a Senior Business Analyst in complex technology environments
• Strong experience supporting Product Managers in product led teams
• Hands on experience with CCTV systems or closely related physical security or in store technology platforms
• Good understanding of infrastructure led solutions, including on premises, hybrid and cloud based models
• Experience working with hardware and software running at the edge in a retail environment
• Comfortable analysing and documenting systems that combine hardware, networking, software and operational processes
• Experience working in large scale retail or similarly complex operational environments is strongly preferred

Ways of working
• Highly proactive and self directed, able to operate with minimal supervision
• Comfortable engaging senior stakeholders and facilitating structured conversations
• Detail oriented while retaining a strong sense of the bigger picture
• Pragmatic and delivery focused, with a bias towards clear outcomes rather than theory
• Confident working across both business and technology audiences.

Benefits:
• Flexible working arrangements
• Competitive rates
• Opportunities for professional development and career advancement within a global company
• A dynamic, innovative, and supportive work environment, where your ideas and contributions are valued
• The chance to work on cutting-edge projects that are transforming the industry
• Most of all you get to work with a bunch of great people, where the whole team owns the project together in a politics-free environment. Our culture reflects our lean and self-organisation attitude. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication. Freedom and Responsibility go hand in hand, and we value commitment, feedback, and empathy.