Business Analyst - Card Issuing (She/He/They)

CAPCO POLAND

Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry.

We also are:

• Experts in banking and payments, capital markets, wealth and asset management

• Focused on maintaining our nimble, agile, and entrepreneurial culture

• Committed to growing our business and hiring the best talent to help us get there

Senior Business Analyst – Card Issuing

Role Overview

We are seeking an experienced Senior Business Analyst with deep expertise in card issuing (debit/credit/prepaid) and strong client engagement capabilities. The successful candidate will act as a key liaison between business stakeholders, technology teams, and external partners, driving end-to-end delivery of card issuing initiatives across regulatory, operational, and digital domains.

This role requires strong analytical capabilities, structured thinking, and exceptional communication skills to manage senior stakeholders and clients effectively.

Key Responsibilities

• Lead end-to-end business analysis for card issuing initiatives (new products, migrations, enhancements, regulatory changes).

• Elicit, document, and validate business requirements (BRDs, FRDs, user stories, process maps).

• Translate business needs into clear functional and non-functional requirements.

• Conduct gap analysis across card platforms (e.g., processor, CMS, authorization systems).

• Support UAT planning and execution, including test case definition and defect triage.

• Drive process improvement and optimization across issuing lifecycle.

• Act as primary interface between client business teams and internal delivery teams.

• Build strong relationships across business, technology, operations, compliance, and external vendors.

• Support steering committees and senior governance forums.

Required Experience

• 7+ years’ experience as a Business Analyst within banking or payments.

• Proven hands-on experience in card issuing domain.

• Experience working on large-scale transformation or system implementation projects.

• Strong documentation skills (BRD, user stories, process flows, data mapping).

• Experience working in Agile and/or hybrid delivery environments.

• Exposure to card management systems and payment processing platforms.

• Excellent stakeholder management and communication skills.

• Ability to engage with senior business leaders confidently.

• Strong analytical and problem-solving mindset.

Why worth joining us:

• Hybrid work

• Speaking English on daily basis, mainly in contact with foreign stakeholders and peers

• Access to required IT equipment

• Being part of the core squad focused on the growth of the Polish business unit

• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients

• A work culture focused on innovation and creating lasting value for our clients and employees

Online recruitment process steps:

• Screening call with the Recruiter

• Competencies interview with Capco Hiring Manager

• Client’s interview

• Feedback/Offer