Business Analyst

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

This position reports to the International and 4PL Supply Chain Manager

Your responsibilities can include:

• To analyze and understand project scope and core objectives

• Lead requirements elicitation workshops with stakeholders to define high level business requirements

• Assist stakeholders to prioritize the requirements

• Plan and lead workshops with stakeholders and technical resources to elicit detailed, low level functional requirements

• Critically evaluate information gathered from multiple sources, reconcile conflicts, break down high-level information into their constituent details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true business needs

• Collaborate with technical lead and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs

• Proactively communicate and collaborate with project team to analyze information needs and

• functional requirements to deliver the following artifacts as needed:
● Business/functional requirement specification
● Wireframes Workflow / process flow diagrams
● Data Model/s
● Obtain sign-off on the specifications
● Be proactive in ensuring that the development and QA teams understand the requirements by attending daily team meetings and initiating functional clarification sessions where needed

• Be the liaison between the business and the engineering team

• Project manage the implementation of selected project initiatives

• Review the test plan and test scripts to ensure quality and coverage Performing user acceptance testing

• Creating and maintaining operational reports on Looker, Looker Studio

• The purpose of a business analyst is to bridge the gap between stakeholders and the development team, interpreting business requirements into understandable development tasks to match a final software product with the expected business value

Qualifications and experience:

• A bachelor’s degree in Information Systems or Computer Science , Business Management, Commerce ,or similar degree

• 3-5 years experience in business analysis or product management or a related field

• Data Visualization: building and maintaining dashboards using tools such as Tableau, Looker, or Power BI

• Experience working with Google BigQuery (GBQ)

• Experience with SQL (advantageous)

Attributes required :

• Solutions-oriented, can-do attitude and high energy

• Strong analytical and critical thinking, using data to inform decisions

• Passion for understanding ambiguous, complex problems and driving high quality, innovative, clean solutions

• Versatile and with an appetite to learn by doing

• Highly structured thinker with strong attention to detail

• Ability to handle multiple competing priorities in a fast-paced environment

• Excellent verbal and written communication skills with the ability to present complex

• Information in a clear and concise manner to a variety of audience, including technical and no - technical individuals

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation

• Advanced technology: Work with cutting-edge systems in a fast-paced environment

• Career growth: Thrive in an agile space that champions continuous improvement

• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.