Business Analyst (BSS)

Cygnify

Singapore, Singapore, Singapore permanent

Posted: January 17, 2026

Required Skills

Job Description

Role: Business Analyst (BSS)
Location: Singapore

We are currently partnering with a leading technology-driven telecommunications organization that is scaling rapidly to support new digital initiatives and platforms. As part of this expansion, multiple roles are open across key functions to help build, maintain, and enhance next-generation solutions. This opportunity offers exposure to large-scale systems, innovative technologies, and a collaborative environment where skills and ideas make a real impact.

Responsibilities:

• Translate journey objectives into well-defined functional, non-functional, and data requirements
• Define epics, user stories, process flows, and acceptance criteria in Jira/Confluence
• Ensure documentation traceability from requirement through design, development, and testing
• Drive quality and completeness in backlog readiness across squads
• Partner with QA/QE to define UAT test cases and align test coverage with business intent
• Facilitate sign-off processes for requirements, test outcomes, and post-release validation
• Support sprint ceremonies, release planning, and grooming sessions to ensure timely, aligned delivery
• Participate in solution walkthroughs and change impact analysis across multiple domains

Requirements:
• At least 6 years of experience in business analysis or related requirements management roles, with proven track record supporting digital consumer platforms (mobile/web) in Agile delivery environments
• Agile (e.g. SAFe, CSM) or BA certifications (e.g., CBAP) is nice to have
• Strong familiarity with backend systems such as CRM, billing, identity, and integration layers
• Hands-on experience with Jira, Confluence, and process modeling tool
• Experience documenting digital journeys, mobile/web self-serve features, or customer portals
• Experience in the telecommunications sector or large-scale customer-facing platform programs is a plus

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