Business Analyst - Application Support

Octal Philippines Inc. is seeking a dedicated Business Analyst - Support to join our team. In this role, you will be responsible for addressing client needs and resolving support-related issues while driving continuous improvement initiatives. Your focus will be on analyzing business processes, providing effective solutions, and enhancing user experience. This is an excellent opportunity to leverage your analytical skills and problem-solving abilities to make a significant impact within our organization.

Requirements:
• Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.
• Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client
• Knowledge on any service or helpdesk management system is a plus
• Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently
• Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual

Benefits:
Mandatory Gov't Benefits