Business Analyst (Agent Governance Analyst)

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

Why we're hiring:

We are seeking a highly motivated and experienced Business Analyst to join the WPP Open team. This pivotal role is central to ensuring clarity, efficiency, and scalability across our digital operating system. You will work together with a Process Designers, Prompt Engineers, architects and other domain experts globally to define, document, and optimize the very fabric of how WPP Open functions. 

What you'll be doing:

• Process Optimization & Design: Analyze, optimize, and design core business processes, translating disparate processes and system structures into clear, actionable requirements and user stories. 

• Requirements Expert: Elicit, analyze, and document detailed business and functional requirements, user stories, and process flows, with a strong focus on operational efficiency and user experience. 

• Agile Collaborator: Work closely with Scrum Masters and Product Owners to define, refine, and prioritize features and epics across the product lifecycle, ensuring process integrity. 

• Solution Architect: Collaborate with engineering, design, and systems teams to create conceptual and logical solution architectures for problem statements, emphasizing scalable and integrated designs. 

• Stakeholder Liaison: Coordinate effectively with diverse stakeholders, bridging communication between business, engineering, design, and systems teams to ensure alignment on process and solution design. 

• Quality Advocate: Support testing and ensure delivered solutions meet defined requirements and contribute to optimized workflows.

What you'll need:

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field. 

• [X+] years of experience as a Business Analyst in a software development environment, preferably within an Agile/Scrum framework. 

• Proven experience in eliciting, analyzing, and documenting complex business and functional requirements. 

• Strong understanding of the full software development lifecycle (SDLC) and Agile methodologies (Scrum, Kanban). 

• Experience in defining user stories, features, and epics, and working with product backlogs. 

• Ability to contribute to and understand solution architecture concepts, including system integrations, data flows, and technical dependencies. 

• Excellent analytical, problem-solving, and critical thinking skills. 

• Exceptional communication (written and verbal), interpersonal, and presentation skills. 

• Strong stakeholder management and negotiation abilities. 

• Proficiency with business analysis tools (e.g., Jira, Confluence, Visio, Lucidchart). 

• Ability to work independently and collaboratively in a fast-paced, dynamic environment. 

Bonus Points If You Have: 

• Certifications such as CBAP, CCBA, CSPO, or CSM. 

• Experience in in product development 

• Familiarity with cloud native platforms e.g., AWS, Azure, GCP & Salesforce 

• Experience with UX/UI principles and design thinking.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.