Business Analyst, Agency

About Trellis

Trellis is rewriting the insurance experience from the inside out. We’re the tech company behind Savvy, our licensed insurance agency, and we’re bringing clarity and ease to a space known for… the opposite. With powerful tools, clean design, and a customer-first mindset, we’re making insurance shopping refreshingly effortless.

We’re a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures. As a remote-first team, we move quickly, experiment boldly, and build with intention.

If you’re craving meaningful impact, energized by ambiguity, and are ready to build alongside exceptional teammates, you’re going to love doing your best work at Trellis.

Position Overview

At Trellis, our Consumer Operations team is the heartbeat of the business. They're licensed insurance agents helping real people, in real time, find coverage. Every call, text, and quote directly impacts revenue. Right now, the data powering those decisions lags behind reality. We're hiring a Business Analyst, Agency to change that.

This role sits at the intersection of business reality and data truth. You'll transform messy operational data into clarity, then translate that clarity into decisions that improve agent efficiency, revenue, and overall business health.

What You'll Do

• Partner with Consumer Operations leadership to define the metrics that actually run the business

• Investigate unexpected performance changes and uncover root causes — not just surface symptoms

• Build and maintain dashboards, alerts, and monitoring systems that surface issues before they become crises

• Connect disparate data sources into a unified, trustworthy picture

• Translate complex analysis into clear, actionable insights for non-technical leaders

• Help shift the organization from reactive to proactive through better data

Who You Are

This isn't a "build a dashboard and move on" role. You're someone who:

• Doesn't trust a number until you've interrogated it

• Spots when something feels "off" before anyone else does

• Follows the thread from metric → behavior → outcome

• Thrives in fast-moving, ambiguous environments and turns chaos into clarity

• Gets energy from being close to how a business actually runs — and from seeing your work directly shape revenue

What You Bring

• 3–5 years of analytics experience in a fast-paced or startup environment

• Strong, hands-on SQL skills and fluency with analytics tools like Looker, dbt, or Tableau

• Proven track record of delivering insights that change how a business operates

• Experience building proactive monitoring systems and investigating performance trends

• Strong cross-functional communication — you can make data make sense for anyone

If you get energy from being close to the action and seeing your work directly shape outcomes, we'd love to meet you.

Why Trellis? Because you deserve a career that’s exciting, meaningful, and surrounded by people who lift you up.

We’re a group of curious, mission-driven humans rewriting the insurance experience and having a lot of fun along the way. At Trellis, you’ll make a real impact on a product millions rely on, and grow alongside a company that’s scaling fast.

What sets Trellis apart:

✨ A transparent, collaborative culture where ideas win, not titles
🚀 Big opportunities to take ownership and chart your growth
💰 Competitive compensation (75th+ percentile)
🏡 Fully remote across the US & Canada
🎉 Quarterly virtual and/or in-person events that keep us connected

Plus, the benefits are built to support your whole life:

🌴 Flexible vacation (yes, actually flexible)
🩺 100% employer-paid health insurance for employees
💻 Home office budget to create your perfect setup
🧘 Wellness programming, because balance matters
💸 401(k) and HSA contributions, FSAs, bonuses & equity opportunities
🐣 Paid parental leave

👉 If you want a role where you’ll grow, be trusted, and build something that genuinely improves people’s lives, Trellis is the place. Join us.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: all employees must complete a background check prior to starting employment with Trellis or its subsidiaries