BTPL-IT Assistant

Bloomfield Township Public Library is seeking a professional, friendly, and resourceful IT Assistant to support the Library’s computer hardware and software needs. Bloomfield Township Public Library is a Class 5 Library, with a service population of 44,000+ people. There is strong community support for the Library and its collections, services, and programs offered. The Library promotes inclusivity in the diverse collections and programs available to all ages and abilities. Technology is integrated into library services. The successful candidate will have a strong commitment to provide quality service to the staff and the public and the desire to work in a collaborative, team environment.

POSITION TITLE:                 IT Assistant

DEPARTMENT:                     IT, reporting to the IT Department Head

HOURS:

Part-time, 20 hours weekly, including evenings, weekends and daytime hours; Sundays paid at time and one-half in addition to the 20-hour work week.

WAGE & BENEFITS:

$21.35 to $29.89 per hour, with an increase possible upon successful completion of a three–month orientation. Pro-rated paid time off benefits, i.e., sick, personal business, vacation, holiday, and emergency time. Term life and disability income insurance.

RESPONSIBILITIES:          

Teach and create technology classes

Sets up audio-visual equipment for staff and public programs

Provides patron support at the public service help desk

Monitors the use of study rooms

Provides technical support for staff

Sets up, maintains, troubleshoots, and repairs computer hardware and software

Demonstrates and provides instruction and training in technology

Provides support to staff with Microsoft user accounts

Assists in website development

Assists in the development and implementation of library policies and procedures

Maintains knowledge of state-of-the art technologies and trends

Seek opportunities for professional growth and development

DUTIES MAY INCLUDE:

Teaching computer classes to patrons on specific topics, e.g., Microsoft Office, scanning and editing, social media, internet security, Google docs, zoom, etc.

Help patrons and staff with wi-fi printing and the BTPL mobile app

Directly assist patrons with public PCs, copiers, fax machines, mobile devices, wireless access, app help, etc.

Respond to IT tickets submitted by staff

Set up new PCs and other equipment, including assisting in developing images for public and staff PCs

Install and upgrade software

Set up access for online databases and eBooks and other web-based resources

Assist in the development and maintenance of the library website using WordPress

Provide training for staff as needed

Create and maintain documentation

Order public supplies such as copy papers, pencils, cleaning items

Create signs, bookmarks, and flyers for the Computer Center

Inventory hardware and software

Maintain technology-related user statistics

Place service calls for AV equipment, copiers, vending equipment

Prepare equipment (erase, clean-up, inventory) for used equipment sale

Assist with IT projects and library-wide projects

Perform other duties as needed

REQUIREMENTS:

      MINIMUM:

High school diploma

Experience supporting users across a range of technical proficiency

Experience on a help desk or in computer hardware and software set-up

Knowledge of computer hardware and software

Knowledge of audio-visual equipment

Able to lift, push, and/or pull at least 50 pounds; ability to visually review materials and discern vocal and audible tones with or without reasonable accommodation

Desire to serve the public in a positive manner

Dependable and flexible

Strong attention to detail

      DESIRABLE:

Associate degree in IT-related field, or current college students in IT or CS fields

Experience teaching and training users in technology

APPLICATION: Due Wednesday, March 25. Start date: approximately mid-May.

MUST INCLUDE:

Resume

Cover letter

Completed library online application form. To apply, click on the "apply for this job" button on the top right.

Careers

Bloomfield Township Public Library

1099 Lone Pine Road

Bloomfield Township, MI 48302

248-642-5800

Fax: 248-642-4175

Email: [email protected]

We spark curiosity and imagination by connecting the community to resources, technology, and support.

For more information about the Library, visit our website at  www.btpl.org

Bloomfield Township Public Library provides equal employment opportunities to qualified persons without regard to race, color, sex, sexual orientation, religion, national origin, political views, age, disability, marital status, height, weight, or any other prohibited basis.